In this session, our presenter (Petris Lapis) has explained about the latest science around productivity and time efficiency. Also, learn from Financial Counsellors how they structure their work and what they have learned along the way.
In this session the presenters have explained how to include banking codes of practice into your client advocacy. They have looked at examples of how and when AFCA has applied the Banking Code and COBA Code, followed by an interactive hypothetical case study based on Consumer Action experience with these codes.
A Masterclass on Insurance, targeting Financial Counsellors with some experience in natural disaster casework, or general insurance advocacy.
Financial Counsellors continue to see a range of complex insurance issues presenting with clients in disaster impacted areas, including those arising some time after the event, and can be involved in protracted disputes with insurers, leading to AFCA applications or referral to community lawyers.
This session was aimed at FCs who assist small business owners, and those who work to support their clients experiencing family violence and financial abuse.
This session had a panel of experts in family law, company law, financial counselling, and ASIC. Presenters had also analysed the case studies and AFCA approaches to financial abuse and financial firms’ responsibilities.
The Telephone Counselling Skills training program has been developed to provide financial counsellors with a framework to work effectively in assisting clients over the phone. This session was focused on First Nations clients and cultural safety practices.
AFCA has updated its approach document to responsible lending, it was finalised in early 2024. This training session has focused on this new approach.
Welcome to this Financial Counselling Victoria Elder Abuse professional development e-learning. This module will help you to consider the following:
This session has focused on ASIC’s role and powers in relation to debt administration companies that sign up clients to inappropriate Part IX Agreements. In particular, presenters have covered the licensing regime for these agreements, which was introduced in July 2021, and explore what ASIC has been doing in this space since then.
Presenters have used a case study format to explore problems, rights and options, remedies, alternatives and systemic issues for financial counselling clients in this situation.
If Centrelink decides that an individual is a member of a couple, this can impact their rate of income support payment and in some instances mean that they are not eligible for that payment at all.
In this session, we have looked at what Centrelink considers when assessing member of a couple status, and examine the changes to the Social Security Guide that were introduced in May 2023.
This session has provided an opportunity to update and refresh your knowledge and skills around bankruptcy. We have explored the handling of bankruptcy issues involving tax, superannuation and small business issues. The session has provided plenty of opportunities for practical application of skills via case studies and includes interactive exercises.
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