The COVID-19 pandemic has shown the importance of stable and safe housing and continuing access to energy and water services. The Energy and Water Ombudsman Victoria (EWOV), in partnership with Financial Counselling Victoria, hosted a Community Agency roundtable for key community stakeholders in Gippsland to discuss these and other issues on 17th February 2021.

Between September and December this year, FCVic is conducting a series four forums for financial counsellors to meet with representatives from the Banking, Energy, Telecommunications and Tenancy sectors. The Hardship Forum is a process designed to facilitate structured engagement on hardship, between financial counsellors and creditors.