Flood Recovery Financial Counsellor – Primary Care Connect, Shepparton

• Employment Type: Fixed-term until 31/12/2023
• Hours: 75 hours per fortnight (negotiable)
• Area: Greater Shepparton Region

Using your experience and skill set, manage a portfolio of clients experiencing financial hardship or financial stress specifically as a direct result of the recent Goulburn Flood event, with varying levels of need and complexity, utilising a case management throughput model of service delivery.

About Us

Primary Care Connect is a not-for-profit organisation that continues to offer local, quality services focusing on a range of health and wellbeing matters for the past 30 years.

We work to achieve this by providing inclusive community health care services of the highest quality. We work collaboratively with individuals and other stakeholders to identify, discuss, and resolve the complex issues affecting our community’s health and wellbeing of our community.

About the Role

The role of the Flood Relief Financial Counsellor, based in Shepparton Victoria, is to provide high quality financial counselling services including education, information, support, and advocacy to assist individuals in financial difficulty or hardship to address their financial problems and make informed choices.

The Flood relief Financial Counsellor delivers services varying in intensity, duration, and modality (face-to-face or telephone) based on an assessment of the client’s presenting circumstances however, taxation and business advice is outside the scope of this position.

This position reports to the Manager of Community Services and works closely with the Financial Counselling Team, and external Flood Recovery Case Management service. It is also expected that this position works within the larger Primary Care Connect team, and network with external organisations.

Key Selection Criteria

Essential

The following are the key selection criteria for this position. Please address these in your application, providing relevant work examples of each criterion.

• Diploma of Community Development (Financial Counselling) or Equivalent undergraduate financial qualifications and counselling training or experience
• Eligibility for full membership of Financial Counselling Victoria (FCVic)
• Primary Care Connect welcomes applications from recent Financial Counselling Diploma graduates for this position.
• Demonstrated ability to provide assessment and case management to individuals, strong negotiation, and advocacy skills.
• An understanding of relevant Acts relating to credit provision, debt collection and Bankruptcy
• Skills and training in recognition of other issues requiring referral to other workers, including Domestic and Family Violence issues, and a clearly defined and demonstrated personal and professional boundary setting ability.
• Experience in planning, delivering, and evaluating groups and programs
• Ability to maintain client documentation including care plans, case notes and statistics
• Ability to self-manage a complex workload, handle multiple tasks, prioritise, and delegate where necessary to meet prescribed timeline with available resources
• High level of communication and interpersonal skills, including time management skills
• Experience using technology to complete daily work tasks
• Professional and personal alignment with Primary Care Connect core values
• Current Victorian drivers’ licence (or equivalent)

Desirable

• Previous recent experience working as a Financial Counsellor
• Understanding of, and experience working within case management principles

Benefits and Perks

Primary Care Connect provides a supportive workplace with staff who are committed and passionate about the community that we work in. Some of the many benefits of working with PCC include:

• Professional Development
• Salary Packaging
• Employee Assistance Program