CPD Library
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Ethical dilemmas in casework
- 1-2 hrs
- 1 CPD points
- Skills, Ethics
In this session, we have looked at ethical dilemmas that financial counsellors face in their roles. We analysed what is required of us by our code of ethics and how to apply that in real-life scenarios. Special guest, Senior Philosopher, Tim Dean from the Ethics Centre will join us as we discuss different case studies that require ethical decision-making.
Also, presenters have differentiated between ethical boundary crossings and ethical boundary violations and consider what is in the best interest of our client. We have encouraged discussion amongst participants and considered different views on how to respond to the presented ethical dilemmas.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Ethics
Judgement Debt Recovery: the law & the sheriff
- 2-2.5 hrs
- 1 CPD points
- Technical, Skills
This session has explored the legal environment that underpins the judgement debt recovery system in Victoria, including where sheriff processes fit within this environment.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Judgment Debts and Enforcement
Mental Health Comorbidity and Gambling Harm
- 2 hrs
- 1 CPD points
- Technical, Skills
This session has focused on an overview of mental health conditions, medical and psychosocial/psychoeducational treatment options and how this can impact on work we do as financial counsellors with individuals and affected others.
We will learn a basic overview on presenting mental health issues when gambling harm is present and how appropriate referrals and support services can be introduced to the person. The focus of the training will be on developing practical strategies with the client, including financial management techniques and hardship, treatment intervention and optimal support for the person. .
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Gambling related harm, Mental Health
Digital Tools: Credit Card Debts & Short-Term Lenders
- Technical, Skills
Consumer Action has developed a digital tool that enables consumers to create a letter to be sent to Credit Card companies to support requests for debt management. This session will introduce that tool and explore applications in FC practice.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Credit Law
Navigating the complexity of toll debts
- 1 hrs
- 1 CPD points
- Technical
Many Financial Counselling clients present with tolls fines. The system can be complex and unclear on where clients can receive support. The training session has provided an overview of the toll system in Victoria, including
- What are toll roads and who operates them
- Planning to use a toll road
- Different payment options are available
- How invoices and infringements work
- Support available for clients
- How to contact link assist
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Hardship: Industry Practice
Disability Support Pension
- 2 hrs
- 1 CPD points
- Technical
The DSP application process can be complex. In this session, presenters have explained Disability Support Pension and running an education session on how to help client put together their applications.
We have examined the reforms to the Impairment Tables under the new legislation that commenced on 1 April 2023, the Social Security (Tables for the Assessment of Work-related Impairment for Disability Support Pension) Determination 2023, and discussed how these updates may impact our clients.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Social Security and Centrelink