Here you will find opportunities to gain CPD points for online learning.

eSafetyWomen – online training for frontline workers

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In-depth training for frontline workers to help them better help their clients experiencing technology-facilitated abuse.

People will need to register to get access to the learnings and there are 10 topics and each topic takes about 40 minutes.
The topics are:

  • -Introduction
  • -What is technology-facilitated abuse?
  • -How technology can be misused
  • -Safe & Secure Technology
  • -Safe social media
  • -Image-based abuse
  • -What is the law?
  • -Collecting evidence
  • -eSafety planning
  • -Bringing it all together

Availability: Anytime

Time commitment: 6-7 hrs

CPD Points: 2

Key Area: Family Violence

Mental health and culture

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Mental health and culture: Justin’s Journey (Aboriginal and Torres Strait Islander focus)

Click on the above link, scroll down and click on “Justin’s Story” and undertake all of the learning activities outlined. Write a summary of what you learned for your CPD record.

Availability: Anytime

Time commitment: 1 hr

CPD Points: 2

Key Area: Skills

Mental health and culture

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Mental health and culture – Migrant and Refugee resilience and wellbeing.

Click the link above, read first page; scroll down to “migrant and refugee resilience and wellbeing” and undertake all the required activities, watch the videos and write a summary of what you learned for your CPD record.

Availability: Anytime

Time commitment: 1 hr

CPD Points: 2

Key Area: Skills

Debt Enforcement e-Learning

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This session will give an overview of the debt enforcement process (with a handy flowchart) and look at the different enforcement options available to creditors and how you assess the consequences to your client of not paying a debt.

Availability: Anytime

Time commitment: 3hrs

CPD Points: 2

Key Area: Debt

Small Amount Credit Contracts (payday loans)

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In the wake of Cash Convertors being fined $12m by ASIC in November 2016, this session is a timely reminder for advocates to be updated on responsible lending obligations and the role of the regulator in the consumer protection landscape.

Availability: Anytime

Time commitment: 30mins pre-reading; 1.5hr webinar; written submission

CPD Points: 2

Key Area: Technical

More on predatory for-profit debt business

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Debt Vultures are on the prowl! Watch this webinar to familiarise yourself with their practices to assist those clients negatively impacted by their dealings with Debt Vultures.

Both parts of this session are required to be completed and include:

1. Pre-webinar task. To review your understanding of content and learning, financial counsellors are to undertake a pre-webinar task and questionnaire.

2. A one hour webinar, which will help you:
-Identify who debt vultures are
-How legal principles apply to the different business models that debt vultures use
-Navigate ways you might be able to help your client (e.g. letter of demand, EDR complaint, making a referral) and how to choose the most effective method for your client
-Build knowledge of what reform is needed and how you can contribute to systemic change

To satisfy your professional obligations – and to be awarded points for attendance – you are required to participate in the entire session. We thank you for your commitment to our Code of Ethics.

Availability: Anytime

Time commitment: 2 hrs

CPD Points: 2

Key Area: Technical, Skills

Peer2Peer Debriefing

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Financial counselling can be a tough job. We all know how challenging it can be dealing with clients who have experienced a traumatic event, are distressed, or are vulnerable in one way or another. Often times their frustrations and pain can spill over to us – the person trying to help. How do we look after ourselves?

Often we seek support by turning to the first person available – our colleague right next to us. And that’s a good thing – to reach out and talk. But how do we do this in a way that is most productive?

The Peer2Peer debriefing webinar will give you a framework to assist you with an informal debriefing from these situations – whether you’re the one needing to talk, or the person who’s assisting a colleague. I’m sure we’ve all been on both sides! It’ll also give you some simple strategies for looking after your own well-being in a high-pressure environment.

Availability: Anytime

Time commitment: 1 hr

CPD Points: 2

Key Area: Skills, Ethics

AFCA Process webcast recording

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AFCA hosted a webcast to provide information on their dispute resolution process. The session was particularly relevant for those working directly with AFCA regarding IDR and EDR responses to customer complaints.

Availability: Anytime

Time commitment: 1.5 hrs

CPD Points: 2

Key Area: Skills

Insurance e-Learning

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Learn about how you can help your clients with a range of common insurance issues including junk insurance and warranties, funeral insurance and car insurance.

This e-learning will include some reading tasks, videos as well as some test questions.

Availability: Anytime

Time commitment: 3 hrs

CPD Points: 2

Key Area: Insurance

Bankruptcy e-Learning

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Financial counsellors assist people who are either bankrupt or considering bankruptcy all of the time. Bankruptcy can seem complex when you are starting out but understanding the basics can assist you and the people you help in navigating the bankruptcy process.

This e-learning will include some reading tasks, videos as well as some test questions.

Availability: Anytime

Time commitment: 3 hrs

CPD Points: 2

Key Area: Bankruptcy