Here you will find opportunities to gain CPD points for online learning.

eSafetyWomen – online training for frontline workers

Click here to access the training

In-depth training for frontline workers to help them better help their clients experiencing technology-facilitated abuse.

People will need to register to get access to the learnings and there are 10 topics and each topic takes about 40 minutes.
The topics are:

  • -Introduction
  • -What is technology-facilitated abuse?
  • -How technology can be misused
  • -Safe & Secure Technology
  • -Safe social media
  • -Image-based abuse
  • -What is the law?
  • -Collecting evidence
  • -eSafety planning
  • -Bringing it all together

Availability: Anytime

Time commitment: 6-7 hrs

CPD Points: 2

Key Area: Family Violence

Mental health and culture

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Mental health and culture: Justin’s Journey (Aboriginal and Torres Strait Islander focus)

Click on the above link, scroll down and click on “Justin’s Story” and undertake all of the learning activities outlined. Write a summary of what you learned for your CPD record.

Availability: Anytime

Time commitment: 1 hr

CPD Points: 2

Key Area: Skills

Mental health and culture

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Mental health and culture – Migrant and Refugee resilience and wellbeing.

Click the link above, read first page; scroll down to “migrant and refugee resilience and wellbeing” and undertake all the required activities, watch the videos and write a summary of what you learned for your CPD record.

Availability: Anytime

Time commitment: 1 hr

CPD Points: 2

Key Area: Skills

Debt Enforcement e-Learning

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This session will give an overview of the debt enforcement process (with a handy flowchart) and look at the different enforcement options available to creditors and how you assess the consequences to your client of not paying a debt.

Availability: Anytime

Time commitment: 3hrs

CPD Points: 2

Key Area: Debt

Insurance e-Learning

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Learn about how you can help your clients with a range of common insurance issues including junk insurance and warranties, funeral insurance and car insurance.

This e-learning will include some reading tasks, videos as well as some test questions.

Availability: Anytime

Time commitment: 3 hrs

CPD Points: 2

Key Area: Insurance

Bankruptcy e-Learning

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Financial counsellors assist people who are either bankrupt or considering bankruptcy all of the time. Bankruptcy can seem complex when you are starting out but understanding the basics can assist you and the people you help in navigating the bankruptcy process.

This e-learning will include some reading tasks, videos as well as some test questions.

Availability: Anytime

Time commitment: 3 hrs

CPD Points: 2

Key Area: Bankruptcy

Elder Abuse Prevention Training – Introduction

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Elder Abuse is much more common than our society has traditionally admitted. Much of the problem has been hidden, undefined an under reported. While not customised for financial counsellors, this training is a good general introduction into Elder Abuse.

Availability: Anytime

Time commitment: 2hr

CPD Points: 2

Key Area: Elder Abuse

Consumer Law e-Learning

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Learn the basics of consumer law and help your clients with complaints about faulty goods and poor services; misleading and deceptive conduct; unconscionable conduct; and door-to-door sales.

To access the course, please visit the above link and then click on the button that says “Enroll for free”. You will be prompted to create an account, if you don’t already have one, which will take less than a minute. If you do already have an account please just follow the link ‘I already have an account’.

Please note that in order to get your CPD points, you will need to submit your responses to the case study by completing this form.

If you have any questions about the course or are having any difficulties with it, please do not hesitate to contact Preethi (preethi@consumeraction.org.au).

Availability: Anytime

Time commitment: 3hrs

CPD Points: 2

Key Area: Consumer law

Credit Law e-Learning

Click here to start the e-Learning

Learn the basics of credit law to help you negotiate with credit providers who have breached the law. In this session, participants will learn about, when to claim hardship and when to claim a breach of responsible lending laws; credit cards; payday loans consumer leases and seeking compensation.

To access the course, please visit the above link and then click on the button that says “Enroll for free”. You will be prompted to create an account, if you don’t already have one, which will take less than a minute. If you do already have an account please just follow the link ‘I already have an account’.

Please note that in order to get your CPD points, you will need to download the document at the end (under the page “Submit your responses”), fill in the responses and upload it in the e-learning platform itself.

If you have any questions about the course or are having any difficulties with it, please do not hesitate to contact Preethi (preethi@consumeraction.org.au).

Availability: Anytime

Time commitment: 3hrs

CPD Points: 2

Key Area: Credit law