Start your career with The Salvation Army today!
We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.
The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
Our Financial Counsellors provide financial counselling, client casework and advocacy as well as conduct community education in order to build client capacity and ease the hardship of people in financial difficulty or crisis.
About the role
- Provide a holistic financial counselling and advocacy service to people in financial difficulty or crisis which recognises the ways in which other life issues may interact with personal financial issues, considers the clients’ unique circumstances, their financial history and financial behaviours
- Operate the local Moneycare practise with autonomy but within TSA and Moneycare Practice Framework and processes, managing own scheduling, case load and reporting of statistical data.
- Make ongoing assessments of client issues, needs and circumstances from initial intake to exit
- Develop individual case plans with the approval of and in collaboration with clients include a range of strategies and options that address the needs and goals of clients.
- Undertake proactive negotiation and advocacy, verbally and in writing with relevant financial institutions, utility providers, creditors and legal services.
- Conduct group community education (financial literacy/capability) sessions where appropriate and in consultation with the Moneycare Manager with a view to helping people build longer-term capability, manage their money better and make informed choices
- Develop effective relationships with clients which encourage self-determination, capacity building and participation
- Establish effective relationships with relevant government departments, community organisations and financial institutions.
- Maintain accurate, up to date client records and data for all clients in accordance with TSA standards and procedures using TSA Information systems
- Actively participate in team and program meetings and activities.
- Diploma of Financial Counselling qualified
- Member of Financial Counselling Victoria (FCVic)
- Demonstrated ability to work within a counselling framework is highly regarded
- Knowledge of the relevant legislation and information pertaining to financial issues or any other para legal experience
- Reflects on own practice
- Conveys information effectively including verbally and in writing.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.
The Salvation Army is a child safe organisation that is committed to ensuring the wellbeing of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration.