About Energy and Water Ombudsman (Victoria)

The Energy and Water Ombudsman (Victoria) (EWOV) is a not-for-profit, independent and impartial dispute resolution service. We provide Victorian energy and water consumers with free, accessible, and informal dispute resolution.

About the role

Are you looking for a role that is meaningful and challenging, where no day is the same and you can bring your honed analytical and investigative skills to life?

If the answer is yes – then WE NEED YOU!

We’re looking for people with demonstrated experience in alternative dispute resolution, investigations, ombudsman or case management to join our extraordinary team as an investigator.

This established team uses its dispute resolution expertise to investigate and resolve complaints received between energy and water providers, distributors and their customers with a focus on fair and reasonable outcomes.

This position offers full-time hours, with potential consideration for part-time arrangement for the right candidate.

You’ll be joining a close knit and professional organisation within our Investigations Team.

What you’ll need to succeed in this role

• highly developed analytical and critical thinking skills, being able to quickly see the key issues and make sound evidence-based decisions
• excellent written, verbal and listening skills, coupled with the ability to highlight important factors, and effectively articulate and summarise the information you have received to a range of stakeholders
• understanding of the concept of independence and the ability to work in a way that upholds the highest levels of impartiality
• ability to assess competing priorities, be agile and meet your targets
• thirst for knowledge and growth, love collaborating with likeminded professionals
• ability to apply technical and industry knowledge of energy and water to quickly troubleshoot and solve problems, or be self-driven to quickly learn

Benefits of working at EWOV

• a role that is meaningful and you can make a difference helping other
• dynamic industry with an opportunity to play a part in the renewable energy transition
• encourage and promote flexible working programs and hybrid work with life friendly work hours
• inclusive team culture that supports each other, collaborates and innovates
• have pathways for individual professional development and growth beyond your core role
• we live and breathe wellbeing with a varied program with something for everyone
• generous leave entitlements – six weeks annual leave, birthday leave, anniversary leave, end-of-year closure leave, community giving leave & 18 weeks of gender-free paid parental leave
• centrally located office in Melbourne CBD close to public transport