Reports and Submissions

Read the latest reports and submissions from FCVic on a range of topics significant to financial counsellors, consumer advocates and the wider community.

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Reports and Submissions

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Report

15 Aug 2014

Rank the Energy Retailer 2014

After the success of our ‘Rank the Bank’ surveys, FCRC introduced the ‘Rank the Energy Retailer’ survey. Over 100 Victorian financial counsellors undertook the survey to provide their input. Our report reveals the efficacy of Victorian energy retailer practices when dealing with customers experiencing financial hardship.

Report

8 Aug 2012

Rank the Bank 2012

The FCRC Rank the Bank survey assessed the opinions of more than 100 Victorian financial counsellors with regards to the financial hardship policies of Australia’s ‘big four’ banks, namely ANZ, CBA, NAB and Westpac.

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