Resource Type: Contact

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State Trustees Third Party Line

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This is a dedicated line for financial counsellors only. The details are not to be shared publicly.

The purpose of this line is to enable FCs to reach a Personal Consultant within State Trustees and have their request dealt with as quickly and efficiently as possible.

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Small Business Debt Helpline

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Phone service available 9:30 am to 4:30 pm, Monday to Friday.

The Small Business Debt Helpline was set up in 2020 by Financial Counselling Australia (FCA) with funding from the Australian Government to support small business owners affected by bushfires. The Helpline is now supporting all small business owners.

Financial counsellors can contact the Helpline for secondary consults.

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SSRV worker advice line

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Social Security Rights Victoria (SSRV) Worker Advice Line: 9:00am-5:00pm, Monday to Thursday.

SSRV lawyers can provide specialist information, advice and legal support in relation to matters such as:

  • eligibility for pensions and allowances
  • medical evidence and other information required for applications
  • Centrelink overpayments and debts
  • suspension or cancellation of payments
  • family violence and social security
  • appealing Centrelink decisions

They may also:

  • invite you to make a warm referral of your client to SSRV for further legal assistance
  • offer resources and training to you and your colleagues
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Welcome back

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Not a member? Click here to learn more about FCVic membership.