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Wage Advance Products
- 2 hrs
- 1 CPD points
- Technical, Skills
Wage Advance products, like Beforepay and MyPayNow, belong to a particular family of unregulated credit products. They are increasing in number, designed with special characteristics that are employed to avoid being captured by consumer protection laws and regulations. This session has covered what makes them unique, where they fit into the regulatory environment, and how to create and use strategies to work with the problems they cause for your clients.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Credit Law
Watch out: Scammers!
- 2-3 hrs
- 2 CPD points
- Technical, Skills
Scams are a hot topic! the session focussed on developments in the last year, practical ways to support clients who have been scammed, especially how to run an argument with a bank and what you can legitimately expect from these institutions.
The presenters have covered the current legal obligations of banks, especially the meaning of the prudent and diligent banker, identifying red flags in the Scams context. Lucas Rutten has focused on case examples CALC has run, followed by the analysis of some recent useful AFCA Scams cases. A lot of information has been drawn out along with some tips and tricks for supporting clients who are victims of Scams. The session has focused on responding to clients, their rights and responsibilities.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Consumer Law
Wellbeing PD – Boundaries at work
- 2 hrs
- 1 CPD points
- Technical, Skills
Maintaining healthy boundaries is not only important to protect our own wellbeing but also required of us by our code of ethics. We can differentiate between personal boundaries and professional boundaries. They ensures we are staying in our lane and protect us from overwhelm. In this session attendees have explored common scenarios Financial Counsellors face in their daily case work and look at ways of implementing healthy boundaries.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Worker Wellbeing
What does recovery look like for small business owners?
- 1-1.5 hrs
- 1 CPD points
- Technical, Skills
This training session was designed to build the skills and confidence of generalist financial counsellors dealing with clients who operate a small business. How can small business recover with other demands such as cash flow problems, fatigue of owners, supply issues and staff shortages? How can we help to build or strengthen resilience in small business owners? How can we manage their expectations?
A range of speakers and panellists will address: the current economic environment for small business; stages of stress and recovery for small business owners; hardship with lesser protections; dealing with client expectations and other forms of assistance available.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Small Business Foundations
What is the NDIS and how does it work?
- 2-3 hrs
- 1 CPD points
- Skills
The National Disability Insurance Scheme (NDIS) was legislated in 2013 and went into full operation in 2020. Eligible people can access the scheme in various ways and each of these carries significant financial implications.
In this session recording our guest presenter have outlined the scheme and financial counsellors with extensive experience of accessing the NDIS have participated in a Q&A discussion.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: NDIS
What’s new: the latest online gambling platforms
- 2-3 hrs
- 1 CPD points
- Skills
We hear it and we see it. Advertising for different forms of gambling is on the rise. In this session recording you will find out more about what the emerging gambling platforms are, how they work and how they draw people in.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Gambling related harm