Older and Wiser – Standing Strong
Quick Guides
We welcome all older Victorians and people who work with them to our Quick Guides page.
This webpage contains ten factsheets written in English. Each of these Quick Guides has been designed to provide a brief overview of a financial service or support, and all are intended for use by both support workers and community members. Each factsheet includes a short introduction to the service, followed by clear steps and practical tips to help readers access the service (or find out more information).
Each factsheet is also accompanied by a short video with a spoken summary of the information. Apart from English, these videos have been translated into the following languages: Arabic, Dari, Farsi, Macedonian, Mandarin, Pashto, Serbian, Turkish, Urdu, Vietnamese.
To access the in-language video summaries, including videos in English, see the Quick Guides In-Language section below
Quick Guide PDFs: English
Quick Guide videos: In-language
If you have any questions about the program or the above resources, please feel free to contact us.
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Financial counsellors are qualified professionals providing free, confidential and independent support and advocacy to individuals experiencing financial hardship. Their work is person-centred and strengths-based; they listen to your story and help with options that respond to your needs and preferences. By identifying options, the financial counsellor empowers you to make better choices and improve your situation.
Financial counsellors mostly operate from non-profit agencies and work under credit licence and financial services licence exemptions which permit them to access financial information and negotiate with creditors on your behalf (with your consent). Practical assistance of this kind is of great value in resolving confusion and relieving stress.
Financial Counselling Victoria (FCVic) is the peak body for all financial counsellors operating in Victoria.
FCVic acknowledges the support of the Victorian Government.
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Not a member? Click here to learn more about FCVic membership.