From Monopoly to Mahatma Gandhi: Rachna Bowman on human-centred design in services systems
Watch Rachna Bowman (Senior Practitioner of Financial Wellbeing working at South East Community Links) present her SPOTtalk at the May 2022 Financial Counselling Australia conference, addressing how service system design must be re-designed with the end user in mind.
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- Topics: Member news, Social Security and Centrelink