Providing a financial counselling service
A financial counselling service must always be free, confidential, independent and without conflict.
There are a number of other requirements that an agency must comply with to deliver a financial counselling service:
- All practicing financial counsellors must hold the Diploma of Financial Counselling, or be enrolled and currently studying the diploma with appropriate supervision from a qualified financial counsellor.
- Financial counsellors must also be members of their state peak body. In Victoria, that is FCVic.
- Members must comply with professional development and professional supervision requirements in order to remain eligible for membership and in order to maintain their profession.
Compliance with these regulations is the only way to protect your ASIC exemption which is the legal framework that enables you to employ financial counsellors.