WHO CAN MAKE A COMPLAINT
Our services are predominantly in the provision of Professional Development and training, and communications with the sector. Members or stakeholders can make a complaint to FCVic if they are dissatisfied with some aspect of a service we provide. Anonymous complaints will be accepted and investigated as far as possible.
WHO DO I MAKE A COMPLAINT TO?
Complaints can be directed to our Executive Officer (EO) or any other staff member, or if they concern the EO, they can be made to the Board Chair. The EO, or where appropriate the Board Chair, will manage the handling of the complaint.
WHAT HAPPENS ONCE I MAKE A COMPLAINT?
When you make a complaint we will acknowledge receipt of it and explain:
- what will happen while the complaint is being dealt with
- who will deal with the complaint
- what will happen next, such as when you are likely to be contacted again.
If the complaint is simple then it may be resolved immediately. Where the complaint is about a more difficult matter it may take longer to resolve. Once the complaint is resolved as far as possible, you will be informed of the outcome.
WHAT IF I’M NOT HAPPY WITH THE OUTCOME OF THE COMPLAINT?
If you are not happy with the outcome of the complaint, you can take your complaint to the FCVic Board and request a Board review of the matter.