Our work
Specific project initiatives provide FCVic with the opportunity to explore, develop and communicate how financial counselling supports community wellbeing.
Our approach reflects the way financial counsellors work. Our work is person-centred and responsive to need. Being curious, we seek to understand what works and what doesn’t for our partner organisations, their workforces and communities. We respond to what we learn and include the voices of all participants – financial counsellors, other service workers, agencies and clients. Together, we create new tools that help our sector to connect and communicate with diverse groups and services.
Some of the areas our work spans across include:
Latest:
In Pursuit: Looking Back on FCVic Conference 2026
From a squeaky chicken to the launch of our Digital Transformation Roadmap, FCVic Conference 2026: In Pursuit had it all. Catch up on the highlights from three days at the Pullman Melbourne, Albert Park, including our Gala Dinner award winners and long-serving members.
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- Topics: Conference, Member news, Our Work
Projects Update: Digital Transformation Roadmap Launched
FCVic has launched our Digital Transformation Roadmap with project partner FCAN and technology partner Infoxchange at our 2026 Conference. The Roadmap is delivered in three volumes, covering AI use cases, an AI ethics framework, and the financial counselling systems landscape. You can now read the Roadmap and watch a video of the launch.
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- Topics: Member news, Our Work
Small Sector, Big Impact: Financial Counselling Sector Showcases Its Value at Parliament House
FCVic’s Small Sector, Big Impact showcase brought the financial counselling sector to Parliament House, giving MPs and advisers a first-hand look at the difference financial counsellors make in communities across Victoria.
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- Topics: Campaigning and Systemic Advocacy, Member news, Our Work
Projects Update: Digital Transformation Roadmap
FCVic’s Digital Transformation Roadmap is progressing well across all three streams of work, in partnership with the Financial Counsellors’ Association of NSW and Infoxchange. Here’s where the project stands, and how you’ll be able to join the online or in-person launch at our 2026 Conference.
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- Topics: Member news, Our Work
A National Pathway to Fairer Home Insurance for Legacy Homes
The Housing Resilience Action Plan 2030 sets out a coordinated, practical pathway to improve home insurance affordability for households living in high‑risk legacy homes. Developed with partners across insurance, banking, academia and the community sector, it calls for national leadership to support resilience, fairness and access to trusted advice.
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- Topics: Disaster Recovery, Member news, Our Work
Projects Update: Digital Transformation Roadmap
An update on FCVic’s Digital Transformation Roadmap project, including recent sector consultations, technology and AI workshops, and the next steps towards developing a digital transformation framework and ethical AI guidelines for financial counselling.
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- Topics: Member news, Our Work