Standards and Policies
This page provides quick access to all of the policy documents currently upheld by FCVic.
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- 1 January 2015
The purpose of these standards is to assist agencies offering financial counselling services to provide a high quality service.
The standards set out the essential requirements an agency should meet if it wishes to offer financial counselling services.
- 1 February 2012
The Code of Ethical Practice expresses the values and responsibilities that are an important aspect of the financial counselling profession. It is intended to assist financial counsellors to act ethically in the performance of their professional practice and to protect the rights and responsibilities of clients, other financial counsellors, colleagues, workplaces and the community. The Code provides frameworks to guide financial counsellors in areas of common ethical dilemmas, within which professional judgement must be applied to determine the best practice in each situation.
- 1 January 2020
This document outlines the process for submitting a contribution to the Devil’s Advocate newsletter, and the standards for submissions.
- 29 April 2025
This policy defines the conditions and processes for the recognition of members of FCVic, through the presentation of annual awards made by the Board of FCVic , to individuals who have made outstanding contributions through their work. The awards are generally made annually but timing and frequency of all awards are at the discretion of the FCVic Board.
- 20 August 2024
This policy applies to all members of FCVic and regulates the management of FCVic collectives.
- 1 January 2020
This policy outlines the process for making a complaint regarding dissatisfaction with FCVic services.