Resources
You can browse the resources below, or use the fields below to search by keyword and filter the results by topic, resource type or language.
Search
Keywords
Topics
Resource Type
Filter search results
Search
Keywords
Topics
Resource Type
Fines and Tolls Resources Page
FCVic has prepared a series of information and contacts to assist with casework relating to fines and tolls.
- Published:
- Topics: Family Violence, Infringements and Fines
AFCA resolution team contacts (Aug 2026)
The Australian Financial Complaints Authority (AFCA) has provided an updated list of escalation contacts, which may assist financial counsellors when a case needs to be escalated through the appropriate channels. This is for internal use only, please do not share with clients.
The document sets out AFCA’s escalation process, along with contact details for Senior Managers, Executive General Managers and Heads of Department across each team (including Financial Difficulty, Banking & Finance, Insurance, and others).
- Published:
- Topics: Banking and Finance, EDR and Ombudsman Schemes
InTouch
InTouch is the specialist multicultural family violence service supporting migrant and refugee women and gender diverse people.
They also have a Perpetrator Intervention program.
Service Provider Referral for Case Management/Co-case Management
- Phone our intake team on 1800 755 988 to discuss your client’s needs or
- Complete our online Client Referral Form – inTouch
To request a cultural consultation/secondary consultation from an InTouch family violence case manager
- Phone or complete our online cultural secondary consultation form – Secondary Consultation Form – inTouch
- The intake team will record your request, and a case manager will contact you within five working days
To request a Secondary Consultation from InTouch Women’s Legal Centre
Phone or complete this form – https://intouch.org.au/service-provider/
- Published:
- Topics: Culturally and Linguistically Diverse Communities, Family Law
Women’s Legal Service Victoria Secondary Consult
Women’s Legal prioritises support for people who are experiencing family violence and:
- are paid less $1,200 or less a week after tax from salary and/or benefits (not including the Family Tax Benefit)
- have less than $500,000 equity in one or more properties
- have $5,000 or less in savings
- not already working with a lawyer
- Published:
- Topics: Family Violence
Tenants Victoria Community Worker Tenancy Service
Tenants Victoria provides a free service for community workers assisting people who rent in Victoria. This includes legal advice, guidance through procedures like applying to VCAT, and strategies for the best possible outcomes in rental disputes.
To book a 30-minute call, click the link below.
- Published:
- Topics: Housing
Mortgage Stress Victoria Secondary Consultation Service
Supporting Clients Through Mortgage Stress – Build Your Capacity with our specialist Financial Counsellors
Mortgage Stress Victoria offers a specialised secondary consultation service designed to equip generalist financial counsellors across Victoria with expert, responsive support in navigating complex mortgage-related financial hardship cases.
🔍 What’s On Offer?
A tailored one-hour consultation with mortgage stress specialists covering:
- Bank Negotiations – Navigate lender processes and escalate to AFCA when needed
- Home Equity Access Scheme – Strategic support for older clients
- Irresponsible Lending – Spot and respond to unsuitable lending
- Body Corporate Hardship – Resolve strata-related financial issues
- Holistic Advice – Address legal, emotional, and social dimensions of mortgage stress
💡 Why Use This Service?
- No Need to Refer Out – Stay with your client through the whole journey
- Build Your Skills – Learn practical strategies from experts
- Timely & Actionable – Get advice that fits your client’s real-world situation
👥 Who Can Access It?
Generalist financial counsellors working with clients who:
- Are at risk of repossession or struggling with mortgage repayments
- Need help communicating with lenders or navigating disputes
- Face hardship related to home ownership, strata fees, or legal threats
- Published:
- Topics: Housing
Consumer Action Law Centre Worker Advice Line
Workers Legal Advice Line – Operating Hours
| Monday | 10am – 1pm & | 2pm – 5pm |
| Tuesday | 10am – 1pm & | 2pm – 5pm |
| Wednesday | 10am – 1pm & | 3pm – 5pm |
| Thursday | 10am – 1pm & | 2pm – 5pm |
| Friday | 10am – 1pm & | 2pm – 5pm |
- Published:
- Topics: Consumer Law, Credit Law
Sheriff’s Office Victoria – Points of Contact 2025
This resource provides contact details of sheriff’s officers for use by financial counsellors and community lawyers.
Where there is a sheriff’s officer who has contacted a client, or you are seeking sheriffs to consider follow up action you can contact the respective region where your client lives. When emailing a request, please provide full client details and an authority to act.
- Published:
- Topics: Infringements and Fines
Small Business Scope of Practice
FCVic Small Business Scope of Practice for Financial Counsellors
- Published:
- Topics: Small Business
The Neurodivergent Toolkit
A guide for agencies, financial counsellors and community sector workers on supporting your neurodiverse staff and clients. This resource was written and developed by financial counsellor, Amy Wolter.
- Published:
- Topics: Casework Skills