Primary Care Connect is a local, not-for-profit organisation that has proudly supported our community for over 30 years. Operating under the social model of health, we offer inclusive community health care services of the highest quality. We work collaboratively with our clients and other services to best support the health and wellbeing needs of all people. We pride ourselves on providing trauma-informed, person-centred and consumer-driven care that allows people to take control of their lives and bring about meaningful change.

To find out more about Primary Care Connect, please visit www.primarycareconnect.com.au

About the Role

The role of the Financial Counsellor is to provide high-quality financial counselling services including education, information, support and advocacy, to assist individuals in financial difficulty to address their financial problems and make informed choices.

The Financial Counsellor delivers services varying in intensity, duration and modality (face-to-face or telephone) based on an assessment of the client’s presenting circumstances. However, taxation and business advice is outside the scope of this position.

Position Context

This position reports to the Manager Integrated Community Services for the day-to-day operations of the program. It is expected that this position will work within the larger Primary Care Connect team, and networks with external organisations.

Key Selection Criteria

The following criteria must be met and addressed in applications for consideration for this position:

Essential

• Diploma of Financial Counselling
• Eligibility for full membership with FCVic
• Demonstrated ability to provide assessment and case management to individuals
• An understanding of relevant Acts relating to credit provision, debt collection and bankruptcy
• Skills in recognition of issues requiring referral to other programs
• Ability to maintain client documentation including care plans, case notes and statistics
• Ability to self-manage a complex workload, handle multiple tasks, prioritise and delegate where necessary to meet prescribed timelines with available resources
• High level of communication and interpersonal skills
• Experience using technology to complete daily work tasks
• Professional and personal alignment with Primary Care Connect core values

Benefits and Perks

Our Employee Value Proposition is more than a list of benefits — it’s the full experience of working with us. From meaningful work and interesting projects to a genuine commitment to work-life balance, growth and inclusion, Primary Care Connect is a place where people are supported to do their best work.

When you join Primary Care Connect, you’ll enjoy:

• A strong wellbeing focus and genuinely supportive culture
• Not-for-profit salary packaging to increase your take-home pay
• Professional development and learning opportunities
• Access to an Employee Assistance Program (EAP)
• An on-site, in-house gym

If you’re looking for a role where your skills are valued and your wellbeing matters, this could be the perfect next step.