This joint submission responds to the Essential Services Commission’s (ESC) Victorian Default Offer (VDO) 2025–26 draft decision. While consumer advocates welcome the ESC’s decision to maintain price stability in most regions, they highlight ongoing concerns about electricity affordability, particularly during a cost-of-living crisis. The submission emphasises that even modest price increases continue to place pressure on vulnerable Victorians, many of whom are already experiencing energy debt and financial hardship.

The submission makes a series of key recommendations, including the need for greater transparency in retail cost data, improvements to retailer conduct, and the adoption of complementary measures—such as a targeted social tariff—to support low-income households. Case studies throughout the submission illustrate how rising energy costs and inconsistent retailer support continue to impact people experiencing poverty, financial abuse, and disadvantage.

This is a joint submission made by the Victorian Council of Social Service (VCOSS), Brotherhood of St. Laurence, Consumer Action Law Centre, Council on the Ageing Victoria, Energy Consumers Australia, Financial Counselling Victoria, and Uniting. Together, these organisations bring deep insight into the lived experience of Victorians navigating the energy market. Collectively, they work towards a future where everyone in Victoria can live free from hardship and experience genuine wellbeing.