Rank the Telco 2017
The Rank the Telco report describes the results of a survey of Victorian financial counsellors about the hardship practices of major telecommunications providers. It is FCRC’s fourth report ranking financial hardship practices, and our first to examine the telecommunications sector.
The results of this report evidence the need for improvement and warrant serious consideration by the telecommunications industry, regulators, government and other stakeholders. Providers now have the opportunity to take the lead and work to significantly improve hardship performance, both individually and across the industry.