We welcome the opportunity to provide a submission to the Essential Services Commission’s (ESC) Energy Retail Code of Practice (ERCOP) Review. Our submission is informed by what our members have told us about the needs and experiences of vulnerable consumers within the Victorian energy market. We give special thanks to the members of the FCVic Utilities Working Group for sharing their expertise, experience with the most vulnerable consumers, and recommendations for regulating essential services and ensuring that they are fair for all.