Submission to the Royal Commission into the Casino Operator and Licence
Developed in consultation with the Gambling Issues Working Group, FCVic’s submission to the Royal Commission into the Casino Operator and Licence outlines Crown Casino’s failures to take meaningful steps to reduce and minimise gambling harm have continued to cause significant harms to the Victorian community.
As the peak body for financial counsellors in Victoria, FCVic has had considerable and long-term feedback from our members raising concerns about clients experiencing harm from Crown Casino – either directly as a gambler, or as a family member or other person affected by gambling.
The major failings financial counsellors identify in Crown’s obligations to (and care for) its customers at risk of gambling harm include:
- Failure to effectively support patrons to establish and maintain self-exclusion arrangements
- Crown providing benefits, services or products to solicit increased customer gambling
- Crown ignoring evidence of customers experiencing gambling harm and inducing further losses