Day: March 31, 2026

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Chief Executive Officer’s message – March 2026

Read this month’s update from FCVic CEO Zyl Hovenga‑Wauchope, reflecting on the Community Disaster Resilience Summit and looking ahead to the 2026 Conference, In Pursuit. The update also covers national collaboration, election advocacy priorities, and a farewell to Julie Barrow.
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Projects Update: Digital Transformation Roadmap

Read this month’s update from FCVic Projects Coordinator, Georgina Molloy, on the progress of the Digital Transformation Roadmap project, funded through the Financial Counselling Industry Fund’s Innovation Grant 2025 round. The update outlines early consultation findings, agency engagement across Victoria and NSW, and the next phase of workshops exploring technology systems and organisational approaches to AI.
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ISP Update – Centrelink’s Special Circumstances Debt Waiver: A Client Story

This case study from Social Security Rights Victoria highlights how special circumstances debt waiver provisions can apply when complex family violence and hardship issues are present. It demonstrates the value of collaboration between financial counsellors and social security lawyers in achieving fair outcomes for clients.
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