Financial counsellors provide assistance, advocacy and information to people experiencing financial difficulty or who have problems with debt.

Financial counsellors provide assistance, advocacy and information to people experiencing financial difficulty or who have problems with debt.

In Victoria, financial counsellors are highly skilled professionals who work within a framework of social justice and a model of client empowerment. Service is always free, independent, confidential and without conflict.

How can a financial counsellor help?

A financial counsellor can provide the following support to their clients:

  • Advise and assist with problems related to debt and debt enforcement
  • Advocate and negotiate with banks and other lenders
  • Assist with concessions, grant eligibility and applications as well as referral for material aid
  • Assist with lodging complaints to external dispute resolution services
  • Refer to other community, health and legal services
  • Provide information about consumer rights

Financial counsellors do not:

  • lend money
  • provide material aid
  • recommend any kinds of loan products
  • do tax returns
  • provide debt consolidation services
  • provide financial product advice, or
  • deal with investments

Where do financial counsellors work?

Most financial counsellors work in community organisations, government health and aged care agencies. The majority of funding for these agencies is provided by state and federal governments.

Financial counsellors must work for an agency that meets the ASIC requirements for exemption from a financial services licence or a credit licence. Financial counsellors are paid wages through these agencies under an appropriate award, funded through state or federal government or other philanthropic initiatives.

How do I become a financial counsellor?

In order to practice as a financial counsellor in Australia, you must hold the Diploma of Financial Counselling, be eligible for membership of your state financial counselling association, and meet the annual requirements for continuous professional development and professional supervision.

Learn more about the diploma
The first step to becoming a financial counsellor is to gain the appropriate qualification.
Click here to learn more
Want to learn more about financial counselling?
Get to know our members and their work.
Click here
Become a member
If you're ready to take the next step, learn how you can become an FCVic member.
Apply today
Previous
Next