In this month’s Integrated Services Project update, Social Security Rights Victoria shares practical tips for supporting clients to deal directly with Centrelink. It covers applications and obligations, the best ways to make contact, social worker support, and how to make a complaint.

When Centrelink withheld part of Amir’s arrears payment to recover an existing debt, he was left in severe financial hardship. Through the Integrated Services Project, a financial counsellor and social security lawyer worked together to have the full amount refunded and debt recovery paused. Amir’s story shows how financial counsellors can support clients when Centrelink withholds lump sums for debt repayment.

This update from Social Security Rights Victoria shares a real client story highlighting how Centrelink’s Asset Hardship provisions can assist people experiencing severe financial hardship. It also outlines when and how asset exemptions may apply across a range of Centrelink payments.

This case study from Social Security Rights Victoria highlights how special circumstances debt waiver provisions can apply when complex family violence and hardship issues are present. It demonstrates the value of collaboration between financial counsellors and social security lawyers in achieving fair outcomes for clients.

Read the January 2026 update on the Integrated Services Project (ISP) – a partnership between FCVic and Social Security Rights Victoria (SSRV).

Read the October 2025 update on the Integrated Services Project (ISP) – a partnership between FCVic and Social Security Rights Victoria (SSRV).