Contact a financial counsellor for free and independent information, and support.

If you’re looking to speak with a financial counsellor:

Call the National Debt Helpline on 1800 007 007

A qualified financial counsellor will assess your situation over the phone and provide you with free advice to help you move on.

If your matter is more complex, they can refer you to your closest face-to-face financial counselling service.

The National Debt Helpline financial counsellors can also put you in touch with other support services, such as legal services, crisis food and accommodation services, and health services.

Find a financial counsellor near you

Enter your suburb or postcode into the Search bar below to locate your nearest financial counselling service.

Other resources for assistance

Rural financial counsellors

For primary producers, fishers and small rural businesses experiencing financial hardship, a rural financial counsellor can help you develop and implement plans to improve your financial situation.

Call 1800 686 175 for a referral to your nearest rural financial counselling service.

 

Ombudsman schemes and external dispute resolution

The following organisations provide consumers with fair, free and independent dispute resolution: