Contact a financial counsellor for free and independent information, and support.

If you’re looking to speak with a financial counsellor:

Call the National Debt Helpline on 1800 007 007

A qualified financial counsellor will assess your situation over the phone and provide you with free advice to help you move on.

If your matter is more complex, they can refer you to your closest face-to-face financial counselling service.

The National Debt Helpline financial counsellors can also put you in touch with other support services, such as legal services, crisis food and accommodation services, and health services.

Find a financial counsellor near you

Enter your suburb or postcode into the Search bar below to locate your nearest financial counselling service.

Financial Counselling for Small Business Owners

Dedicated financial counselling support is available for small business owners in Victoria.

Services include:

  • Small Business Debt Helpline on 1800 413 828 or click here for online chat
  • Partners in Wellbeing on 1300 375 330 or click here for online chat

Click here to read more about the financial counselling services available for small business owners.

Other resources for assistance

Rural financial counsellors

For primary producers, fishers and small rural businesses experiencing financial hardship, a rural financial counsellor can help you develop and implement plans to improve your financial situation.

For a referral to your nearest rural financial counselling service:

Call the RFCS Network National Information Line: 1300 771 741
Email: [email protected]
Go to: recovery.gov.au/programs/rural-financial-counselling/RFCS

 

Ombudsman schemes and external dispute resolution

The following organisations provide consumers with fair, free and independent dispute resolution: