ABOUT THE OPPORTUNITY

Consumer Action is seeking a passionate and client-focused Financial Counsellor to join our Financial Counselling Practice on a 12-month contract. As part of a highly skilled and supportive team, you will deliver services through the National Debt Helpline, providing information, advocacy and financial counselling support to people experiencing financial hardship.

Working across telephone, webchat and email channels, you will empower consumers to understand their rights, explore options and navigate complex financial issues. You will also have opportunities to contribute to community engagement, sector development, policy and systemic advocacy initiatives. This is an exciting opportunity to make a meaningful difference in the lives of Victorians while working within one of Australia’s leading consumer advocacy organisations

SPECIFICALLY, THE ROLE WILL:

• Deliver financial counselling services through the National Debt Helpline via telephone, webchat and email.
• Conduct client assessments, provide information and referrals, and support clients experiencing financial hardship.
• Maintain accurate case notes and client records within the client management system.
• Contribute to policy, advocacy and systemic reform initiatives by identifying emerging consumer issues.
• Support sector development activities, including community engagement, training and outreach initiatives.
• Collaborate with colleagues to deliver high-quality, client-centred services and positive consumer outcomes.

THE SUCCESSFUL APPLICANT WILL HAVE:

• Diploma of Financial Counselling (or equivalent qualification recognised by the Financial Counselling Association of Victoria (FCVic)) and current membership, or eligibility for membership, with FCVic (mandatory).
• Current Victorian Employee Working with Children Check (mandatory).
• Excellent communication and interpersonal skills, including the ability to engage effectively with diverse communities.
• Strong problem-solving, organisational and administrative skills, with the ability to manage competing priorities.
• A demonstrated commitment to social justice, consumer advocacy and supporting people experiencing vulnerability and disadvantage.

REWARDS AND BENEFITS

• Join a highly engaged, supportive and motivated team
• Additional end-of-year leave
• Salary packaging available
• Superannuation paid on unpaid parental leave
• 16 weeks parental leave
• Purchased leave scheme available
• Comprehensive training and professional development opportunities

About Consumer Action

Consumer Action is an independent, not-for-profit consumer organisation with deep expertise in consumer and consumer credit laws, policy and direct knowledge of people’s experience of modern markets in Victoria. We work for a just marketplace where people have power and business plays fair. We make life easier for people experiencing vulnerability and disadvantage in Victoria, through financial counselling, legal advice, legal representation, policy work and campaigns.

Consumer Action Law Centre is committed to building a diverse workforce. We strongly encourage applications from First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, people of all ages, and LGBTIQA+ people. If we can make any adjustments or modifications to standard recruitment processes that will support and enable your application, please contact us at: [email protected]