ABOUT THE OPPORTUNITY

Consumer Action is seeking an experienced and passionate financial counsellor to join our leadership team as a Managing Financial Counsellor. Reporting to the Director of Financial Counselling, you will lead and support a team of financial counsellors, intake workers and students, ensuring high-quality service delivery, practice excellence, and positive client outcomes. Working closely with a fellow Managing Financial Counsellor, you will oversee day-to-day operations, mentor staff, support complex casework, and contribute to strategic advocacy and systemic reform initiatives. This is an exciting opportunity to combine leadership, professional practice, and social impact in a highly respected not-for-profit organisation.

SPECIFICALLY, THE ROLE WILL:

• Provide leadership, supervision and direct line management to a team of financial counsellors and intake workers.
• Partner with a fellow Managing Financial Counsellor to manage the day-to-day operations of the Financial Counselling Practice.
• Support service quality, compliance and risk management through coaching, file reviews and practice oversight.
• Contribute to financial counselling service delivery, including advice, casework and duty services, as required.
• Drive collaboration across the organisation to support strategic casework, advocacy and consumer outcomes.
• Identify and elevate systemic consumer issues, contributing to policy, campaigns and sector development initiatives.

THE SUCCESSFUL APPLICANT WILL HAVE:

• Qualifications as a Financial Counsellor and full membership with Financial Counselling Victoria.
• Significant experience providing financial counselling services, including complex client advocacy and casework.
• Demonstrated experience leading, developing and supporting staff in a professional practice environment.
• Strong understanding of risk, compliance and quality assurance within a client service setting.
• Exceptional communication, stakeholder engagement and collaborative leadership skills

REWARDS AND BENEFITS

• Join a highly engaged, supportive and motivated team
• Additional end-of-year leave
• Salary packaging available
• Superannuation paid on unpaid parental leave
• 16 weeks parental leave
• Purchased leave scheme available
• Comprehensive training and professional development opportunities

About Consumer Action

Consumer Action is an independent, not-for-profit consumer organisation with deep expertise in consumer and consumer credit laws, policy and direct knowledge of people’s experience of modern markets in Victoria. We work for a just marketplace where people have power and business plays fair. We make life easier for people experiencing vulnerability and disadvantage in Victoria, through financial counselling, legal advice, legal representation, policy work and campaigns.

Consumer Action Law Centre is committed to building a diverse workforce. We strongly encourage applications from First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, people of all ages, and LGBTIQA+ people. If we can make any adjustments or modifications to standard recruitment processes that will support and enable your application, please contact us at [email protected]