Welcome to our new financial counsellor!

In contrast to the continual news cycle of COVID-19, we bring you happier news.

We welcome Patricia Bove to SSRV and the Integrated Services Project (ISP). Patricia has 18 years of experience in working with vulnerable clients, and strong experience with Centrelink supports, procedures, and policy. Her addition to the team adds significant strength to SSRV.

Patricia is looking forward to working with financial counsellors across the state to develop partnerships and further integrated service delivery.

Welcome to new Financial Counsellors

We extend a warm welcome and congratulations to all new financial counsellors. We acknowledge the hard work you’ve put in to get here, and the no-doubt harder, but very rewarding work ahead of you.

The Integrated Services Project aims to improve client outcomes through financial counsellors and social security experts working together effectively. We look forward to meeting each of you soon!

Continuity and expansion of Advice Lines

Our advice service continues uninterrupted. We encourage you or your clients to get in touch for information or assistance regarding Centrelink matters such being rejected for payments, compliance and debt issues.

In response to greater demand, we have expanded our General Advice Line from operation to four mornings each week. Service times are now:

• General Advice Line operates Monday to Thursday, 9.30am-12.30pm, 03 9481 0355 option 1
• Worker Help Line operates Monday to Thursday, 9.00am-5.00pm, 03 9481 0655

If you have a more general query or would like to know more about the Integrated Services Project, please feel most welcome to contact Karl – [email protected], or Patricia – [email protected]

The ISP is funded by the Victorian Government Department of Justice and Community Safety with funding administered by the Federation of Community Legal Centres.