FCVic has signed on to support Financial Counselling Australia’s (FCA) joint submission to the General Insurance Code Governance Committee (CGC), highlighting systemic issues that continue to affect consumers, particularly those experiencing vulnerability, disaster impacts, or financial hardship. The submission identifies persistent problems in insurers’ identification and treatment of vulnerable consumers, ongoing barriers to the acceptance of authorised representatives, delays and unfair practices in claims handling and cash settlements, inadequate approaches to temporary accommodation, and widespread underinsurance. It calls for stronger monitoring, clearer guidance and more decisive enforcement to ensure that insurers meet their obligations under the General Insurance Code of Practice and deliver fair and trauma informed outcomes for consumers.