FCVic has made a submission to Australian Communications and Media Authority’s (ACMA) consultation on compliance priorities for 2024-25. Our submission focuses on areas that are relevant to our work in Victoria and ACMA’s remit and is informed by what our members have told us about the needs of vulnerable Victorian clients.

Our recommendations cover the following priority areas:

• Improving providers’ financial hardship practices
• Protecting against gambling harm
• Protecting against scams
• Acceptance of third party authorisations