On behalf of our members, FCVic was pleased to provide a submission to the Federal government’s Parliamentary inquiry into insurer responses to the 2022 floods.

FCVic has drawn on the experiences of financial counsellors supporting flood-affected communities, who are ensuring that residents access and receive financial support entitlements vital to ongoing recovery, including fair and reasonable outcomes to their insurance claims. The submission aims to highlight the breadth of insurance-related issues encountered by financial counsellors, which have caused significant detriment and additional trauma to their clients following their experiences of the flood events. We would like to extend our thanks to the financial counsellors in disaster recovery areas who have contributed.