Submission to the Independent Review of the 2020 General Insurance Code of Practice
FCVic welcomed the opportunity to provide a submission to the first phase of the Independent Review (the Review) of the 2020 General Insurance Code of Practice (the Code). Our submission is informed by what our members have told us about the needs of vulnerable Victorian clients who are struggling with insurance issues – mostly after a natural disaster, but more general insurance issues as well. We note that the second phase of the Review will have a specific focus on flood related topics, and intend on providing a further submission to this phase of the Review.
We give special thanks to financial counsellors Emma Brelsford, Kellie Davis, Lylia Martion, Bridget Morcom and Laura Powell for their significant contributions to this submission. We also thank members Lisa Stoddart, Leonie Cook and Kathryn Swinton for their contributions over the years and University of Melbourne researcher Dr Antonia Settle for her expertise in cash settlements.