We welcome the opportunity to provide a submission to the Parliamentary inquiry into the financial services regulatory framework in relation to financial abuse.

Our submission is informed by what financial counsellors have told us about the needs of vulnerable clients who have experienced financial abuse. We provide an overview of what is working well, and ideas for redesigning systems and services to ensure that both prevention and recovery are key focuses.

We give special thanks to the following financial counsellors for their significant contributions to this submission, captured in the section titled “Voices of Financial Counsellors”:

• Elizabeth Stary
• Kylie McLoughlin
• Bernadette Pasco
• Jackie Smith
• Bronwyn Davis
• Merlene Price