Rank the Energy Retailer 2025 was launched on Monday, 16 June, bringing together over 160 attendees across Australia to discuss how energy retailers are performing for people in financial hardship. Based on insights from more than 400 financial counsellors, the report highlights systemic issues and best practice examples across the sector. With strong media coverage and encouraging engagement from industry, the project marks an important step forward — and we hope it helps spark lasting improvements.