CPD Library
You can browse the library below, or use the fields below to search by keyword and filter the results by topic, resource type or language.
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Gambling – Working with affected others
- 2-2.5 hrs
- 1 CPD points
- Technical, Skills
The gambling of a person can have an immense impact on the life and wellbeing of family members. In this session presenters have looked at the psychological and financial impact on affected others and discuss how you as a financial counsellor can best support affected others. Presenters have also discussed what is effective engagement and what are appropriate referrals? How can we best advocate for affected others?
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Alcohol and Other Drugs, Gambling related harm
Working with people with a disability – NDIS and Consumer law
- 2-3 hrs
- 1 CPD points
- Technical
In this session recording, the presenters have explored the intersection of the National Disability Insurance Scheme (NDIS) and Consumer Law. Through practical case studies, they have identified the key issues and explore strategies to help you assert consumer rights when engaging with NDIS service providers.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Consumer Law
Dealing with Tough Stuff
- 2-3 hrs
- 1 CPD points
- Skills
During this workshop we explored helpful and practical strategies to deal with difficult situations and difficult people. We all face challenging interactions from time to time and in this session Petris has explained these situations in more detail and looked at ways to manage ourselves effectively, remain calm and energised throughout the day regardless of what comes your way.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Worker Wellbeing
2024 year in review
- 2-3 hrs
- 1 CPD points
- Technical, Skills
In this session presenters have discussed the changes throughout 2024, such as AFCA’s approach to Responsible Lending, changes within scams, Buy Now Pay Later reforms and the new telecommunications standard.
This session’s main aim was to refresh participants on the changes and help them understand how they have affected the practice of Financial Counselling in 2024.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Consumer Law, Credit Law
Unfair contracts
- 2.5 hrs
- 1 CPD points
- Technical, Skills
This session has focused on unfair contracts and the companies that sign up clients to these agreements. The presenter has examine consumers’ difficulties and discussed the laws and safeguards that apply to them. Using a case study format, team has explored problems, rights, and options.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Consumer Law
Small Business Basics
- 2 hrs
- 1 CPD points
- Technical, Skills
Assisting small business owners can be much the same as assisting individuals in financial difficulty, particularly if the small business is a sole trader. Your generalist financial counselling skills are very relevant, but you may need additional information and skills to assist small business clients.
This session recording is aimed at financial counsellors who occasionally assist small business owners, or those wanting to know more about small business. If you have recently completed the Financial Counselling Diploma Small Business Unit, this recording will reinforce and complement your learnings.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Small Business