CPD Library
You can browse the library below, or use the fields below to search by keyword and filter the results by topic, resource type or language.
Can’t find what you’re looking for?
View the FCVic Calendar of Events or send us your request for a future training topic.
Search
Topic
CPD type
Sort
Dealing with Tough Stuff
- 2-3 hrs
- 1 CPD points
- Skills
During this workshop we explored helpful and practical strategies to deal with difficult situations and difficult people. We all face challenging interactions from time to time and in this session Petris has explained these situations in more detail and looked at ways to manage ourselves effectively, remain calm and energised throughout the day regardless of what comes your way.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Worker Wellbeing
2024 year in review
- 2-3 hrs
- 1 CPD points
- Technical, Skills
In this session presenters have discussed the changes throughout 2024, such as AFCA’s approach to Responsible Lending, changes within scams, Buy Now Pay Later reforms and the new telecommunications standard.
This session’s main aim was to refresh participants on the changes and help them understand how they have affected the practice of Financial Counselling in 2024.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Consumer Law, Credit Law
Unfair contracts
- 2.5 hrs
- 1 CPD points
- Technical, Skills
This session has focused on unfair contracts and the companies that sign up clients to these agreements. The presenter has examine consumers’ difficulties and discussed the laws and safeguards that apply to them. Using a case study format, team has explored problems, rights, and options.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Consumer Law
Small Business Basics
- 2 hrs
- 1 CPD points
- Technical, Skills
Assisting small business owners can be much the same as assisting individuals in financial difficulty, particularly if the small business is a sole trader. Your generalist financial counselling skills are very relevant, but you may need additional information and skills to assist small business clients.
This session recording is aimed at financial counsellors who occasionally assist small business owners, or those wanting to know more about small business. If you have recently completed the Financial Counselling Diploma Small Business Unit, this recording will reinforce and complement your learnings.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Small Business
Systemic Advocacy for Financial Counsellors
- 2 hrs
- 1 CPD points
- Ethics
Financial counsellors are experts in advocacy, putting their skills to use every day in their advocacy on behalf of clients to service providers. In this training session presenters has focused on the next steps of advocacy – turning individual advocacy into systemic advocacy.
Through this session, Amanda Chan FCVic’s Advocacy Coordinator have give an overview of how to identify opportunities for systemic advocacy, identifying key stakeholders and partners, honing key messages, and how to measure progress and next steps. This session Amanda has discussed FCVic’s own Advocacy Priorities and opportunities for members to contribute to collective advocacy efforts by the sector’s peak body.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Campaigning and Systemic Advocacy
Working with people under financial administration and guardianship
- 2 hrs
- 1 CPD points
- Technical, Skills
This session has provided an overview of administration orders, powers of attorney and guardianships. Learn more broadly about power of attorney, administration orders – how to get one and how to get it revoked as well as State Trustees practices and their responsibilities versus the client who is under administration. Presenters have explained what this means for your work assisting clients who are currently on administration orders or have a guardian assigned.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Guardianship and Administration