CPD Library
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Accidents happen – Supporting clients with motor accident debts
- 1-2 hrs
- 1 CPD points
- Technical
In the Accidents happen – Supporting clients with motor accident debts session recording Dennis Nelthorpe has explained the financial and insurance challenges that can result from being involved in a motor accident. Also, he has taken a closer look at the protections within the General Insurance Code of Practice and cover the following scenarios:
1-driver-liable for damages seeking debt waiver
2-driver-liable for damages-intending to bankrupt
3-driver-not liable for damages seeks recovery from insurer
4-Insured driver-cannot pay excess
5-Third Party Insured-claim on Uninsured Motorist Extension
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Insurance
Scams
- 1.5-2 hrs
- 1 CPD points
- Technical
In this session Stephen Nowicki and Joe Nunweek have focused on a couple of common scams. They have suggested/informed what you can do as an advocate, and what you can do to get banks to respond.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
Rebuilding Resilience: the path to recovery post-disaster
- 2 hrs
- 1 CPD points
- Skills, Ethics
Disasters magnify the challenges faced at a personal level by disrupting the very fabric of communities. It can be hard to know where to start. Working from case examples, Dr Rob Gordon have taken an interactive approach to explore why resilience has been lost, and how it might be regained.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Disaster Recovery
Buy Now Pay Later
- 2-3 hrs
- 1 CPD points
- Technical, Skills
Buy Now Pay Later’ (BNPL) session started with a brief overview of the limited legal regulation of these products, the BNPL Industry Code, and the role of AFCA. After that session moved to an applied Q& A to share information about common BNPL issues that FCs are identifying, strategies for resolving matters, and how FCs can use the Code in their advocacy on behalf of clients.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Payday Loans
Telephone Counselling Skills – Part 2
- 2 hrs
- 2 CPD points
- Skills, Ethics
The Telephone Counselling Skills – Part 2 training program has been developed for financial counsellors who assist clients over the phone as part of their work. It is based on the learning from the Consumer Action Telephone Counselling Skills – Part 1 e-learning course. Some revision materials from the Part 1 course have been integrated into this supplementary e-learning. The focus of the Telephone Counselling Skills Part 2 e-learning is on the application of theory through listening skills exercises. These exercises are in the form of audio recordings of hypothetical telephone assistance calls to a Financial Counsellor.
The course is designed for you to complete at your own pace. We recommend to set aside 2 hours to complete this e-learning.
- Published:
- Resource Type: CPD, e-Learning
- Topics: Telecommunications
Small business – legal framework dive
- 1-1.5 hrs
- 1 CPD points
- Technical
In this session recording you will explores some of the tools creditors use to insure their own interests, such as caveats, fees and charges, in the context of limited legal protections for small business. This training session will assist financial counsellors to identify contractual terms which can cause substantial difficulty for the small business client.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Small Business Advanced