CPD Library
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Ethical Dilemmas – Case Study Discussion
- 2 hrs
- 1 CPD points
- Ethics
Our Code of Ethics requires us to always act in the best interest of our client. What about duty of care for other parties? What if some of the client’s choices are against our own morals? In this session presenter has analysed a case study displaying an ethical dilemma involving financial elder abuse. We have considered different views on how to respond to the presented dilemma.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Ethics
COVID-19 Updates
- 2 hrs
- 1 CPD points
- Technical
The training session has covered the impact of COVID-19 on consumer law and lending. We identify new problems and worsening impacts on existing problems and suggest strategies to help manage these with your clients. It is designed to be a knowledge exchange, using case studies to prompt new ways of thinking about intersectionality, vulnerable clients and approaches to systemic change.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: COVID-19, Responsible Lending
Advanced Technical Family Violence training day
- Technical, Skills
The full day training day will bring experts of different fields together looking at some of the technical aspects of family violence matters and participate at a Q&A panel answering your questions.
Experienced lawyers from Consumer Action Law Centre (CALC) will explore the intersection between financial abuse and various legal matters, using case studies drawn from the CALC experience. The focus will be on issue-spotting and practical solutions. We will cover a cross-section of areas of practice, including lending and consumer law.
Jobwatch and their team will be spotting employment issues and point out employment law protections that are in place for Victims of Family Violence.
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- Published:
- Resource Type: CPD, Learning Materials
- Topics: Consumer Law, Family Violence
Connect with CARE – Suicide prevention and intervention training
- Skills, Ethics
Connect with CARE is Neami’s new in-house suicide prevention and intervention training package, made up of five key elements: Connect, Collaborate, Acknowledge, Reflect and Empower. Each element explores suicide prevention and intervention approaches in a manner that meets legal and ethical obligations whilst upholding recovery-oriented practice principles
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- Published:
- Resource Type: CPD, Learning Materials
- Topics: Mental Health
Mentoring in the Workplace
- Skills
Mentoring is a key factor in the Financial Counselling industry, adding to the success of students and recent graduates being integrated well into the sector. While the use of the word “mentor” is common, the process of mentoring requires some special skills, ensuring that mentoring is not confused with coaching, training or supervision in the workplace.
This workshop was delivered in two parts, allowing the participants to test their skills in between, with a requirement of some reading and practice. The content has been very useful for current mentors and Financial Counsellors who would like to mentor into the future, and requires that the participants be experienced Financial Counsellors and have more than 3 years plus experience in the industry.
The Mentoring course offer participants the opportunity to review their mentor role and be the kind of mentor they want to be; setting up the mentor and mentee relationship; planning around mentoring processes and adult education principles.
- Published:
- Resource Type: CPD, Learning Materials
Integrating MARAM into Practice
- 1.5 hrs
- 1 CPD points
- Technical, Skills
Hear from financial counsellors and managers from a range of agencies about how they use MARAM to support clients experiencing family violence.
MARAM is not a checklist and every conversation with every client is going to be different. This webinar will show how others build rapport and draw out the information they need to help victims of family violence get the support they need. You will also hear from managers about what procedures they have in place to ensure financial counsellors know what their boundaries are and when to refer.
This webinar provides a practical discussion that gets down to the nuts and bolts of how to identify and respond to family violence.
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- Published:
- Resource Type: CPD, Session Recording
- Topics: Family Violence