Reports and Submissions
Read the latest reports and submissions from FCVic on a range of topics significant to financial counsellors, consumer advocates and the wider community.
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Rank the Energy Retailer 2014
- Published: 15 August 2014
- Topics: Hardship: Industry Practice, Utilities
Read about the Report
After the success of our ‘Rank the Bank’ surveys, FCRC introduced the ‘Rank the Energy Retailer’ survey. Over 100 Victorian financial counsellors undertook the survey to provide their input. Our report reveals the efficacy of Victorian energy retailer practices when dealing with customers experiencing financial hardship.
Rank the Bank 2012
- Published: 15 August 2012
- Topics: Banking and Finance, Hardship: Industry Practice
Read about the Report
The FCRC Rank the Bank survey assessed the opinions of more than 100 Victorian financial counsellors with regards to the financial hardship policies of Australia’s ‘big four’ banks, namely ANZ, CBA, NAB and Westpac.