Counting the Costs: report on financial counsellor stress and work overload
The level of risk of harm for financial counsellors from their work has risen to unacceptable levels in recent years, with little coordinated effort being put in place to manage those risks appropriately.
In 2019, Financial Counselling Victoria (FCVic, formerly FCRC) conducted an extensive survey of the state’s financial counsellors in order to measure the levels of stress and burnout experienced by the sector. The results – based on responses from more than 160 practitioners – paint a clear picture of unsustainable workloads and mounting pressures which pose a serious threat to the well-being of financial counsellors.
Through the recommendations of the report, we are eager to work with financial counsellors, their employing agencies and funding bodies to address and resolve the causes of the current situation.