Avoiding the rabbit hole – Strategic empathy
- 1-2 hrs
- 1 CPD points
- Skills, Ethics
Read about this CPD
Strategic empathy is a most powerful communication tool allowing you to segue into a new part of the conversation smoothly and supporting clients to move from emotion to a calmer headspace. Strategic empathy can help you build trust and enables an open conversation about someone’s situation all while avoiding going down rabbit holes with your clients which can get triggered through sympathy. Learn from Alexander Daniel from e-matrix training what it is all about and how to practice strategic empathy and improve your own wellbeing and risk of vicarious trauma.
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- Resource Type: CPD, Learning Materials, Session Recording