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ISP Update – Using Centrelink’s Asset Hardship Provisions

This update from Social Security Rights Victoria shares a real client story highlighting how Centrelink’s Asset Hardship provisions can assist people experiencing severe financial hardship. It also outlines when and how asset exemptions may apply across a range of Centrelink payments.
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FCVic Governance Review Update

FCVic has commenced a Governance Review of its Constitution to ensure it remains contemporary, clear, and fit for purpose. The review is being guided by the FCVic Board, supported by expert advice, and informed by consultation with members across surveys, briefings, and a dedicated workshop.
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Community support groups call for State Government action amidst escalating financial hardship

Three peak bodies for frontline community support services are sounding the alarm on a sharp rise in financial stress across Victoria, with demand for help outstripping capacity. Financial Counselling Victoria, Community Information & Support Victoria, and Neighbourhood Houses Victoria are calling for urgent State Government action to prevent further hardship for individuals, families, and communities.
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Chief Executive Officer’s message – March 2026

Read this month’s update from FCVic CEO Zyl Hovenga‑Wauchope, reflecting on the Community Disaster Resilience Summit and looking ahead to the 2026 Conference, In Pursuit. The update also covers national collaboration, election advocacy priorities, and a farewell to Julie Barrow.
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Projects Update: Digital Transformation Roadmap

Read this month’s update from FCVic Projects Coordinator, Georgina Molloy, on the progress of the Digital Transformation Roadmap project, funded through the Financial Counselling Industry Fund’s Innovation Grant 2025 round. The update outlines early consultation findings, agency engagement across Victoria and NSW, and the next phase of workshops exploring technology systems and organisational approaches to AI.
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ISP Update – Centrelink’s Special Circumstances Debt Waiver: A Client Story

This case study from Social Security Rights Victoria highlights how special circumstances debt waiver provisions can apply when complex family violence and hardship issues are present. It demonstrates the value of collaboration between financial counsellors and social security lawyers in achieving fair outcomes for clients.
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FCVic Community Disaster Resilience Summit: The Power of Collaboration

Leaders and communities came together at the FCVic 2026 Resilience Summit to share insights on trust, innovation and building a stronger, more connected disaster resilience ecosystem.
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Chief Executive Officer’s message – January 2026

Read this month’s update from FCVic CEO Zyl Hovenga‑Wauchope, reflecting on the profound impact of fires and flooding on Victorian communities and the financial counsellors supporting recovery. The update also outlines key developments in funding, industrial advocacy, and FCVic’s continued commitment to long‑term stability and fair recognition for the sector.
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Growing Financial Counselling in Australia: A United Call for Federal Budget Action

Financial counselling peak bodies across Australia have joined forces to call for transformational Federal Budget investment in frontline financial counselling services. The evidence shows urgent action is needed to address record cost‑of‑living pressures and unmet community demand.
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Legacy Housing Forum: Advancing Solutions for Affordable Insurance

Read about December’s Legacy Housing Forum, which brought together government, industry, and community leaders to explore collaborative, system‑level solutions to Australia’s growing insurance affordability crisis. It highlights key insights, shared challenges, and the pathways identified to support equitable access to affordable insurance for Australian households.
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