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ISP Update – Centrelink’s Special Circumstances Debt Waiver: A Client Story

This case study from Social Security Rights Victoria highlights how special circumstances debt waiver provisions can apply when complex family violence and hardship issues are present. It demonstrates the value of collaboration between financial counsellors and social security lawyers in achieving fair outcomes for clients.
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FCVic Community Disaster Resilience Summit: The Power of Collaboration

Leaders and communities came together at the FCVic 2026 Resilience Summit to share insights on trust, innovation and building a stronger, more connected disaster resilience ecosystem.
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Chief Executive Officer’s message – January 2026

Read this month’s update from FCVic CEO Zyl Hovenga‑Wauchope, reflecting on the profound impact of fires and flooding on Victorian communities and the financial counsellors supporting recovery. The update also outlines key developments in funding, industrial advocacy, and FCVic’s continued commitment to long‑term stability and fair recognition for the sector.
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Growing Financial Counselling in Australia: A United Call for Federal Budget Action

Financial counselling peak bodies across Australia have joined forces to call for transformational Federal Budget investment in frontline financial counselling services. The evidence shows urgent action is needed to address record cost‑of‑living pressures and unmet community demand.
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Legacy Housing Forum: Advancing Solutions for Affordable Insurance

Read about December’s Legacy Housing Forum, which brought together government, industry, and community leaders to explore collaborative, system‑level solutions to Australia’s growing insurance affordability crisis. It highlights key insights, shared challenges, and the pathways identified to support equitable access to affordable insurance for Australian households.
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Projects Update: Digital Transformation Roadmap

FCVic’s Digital Transformation Roadmap project is now underway, with sector consultation commencing in February 2026 through member and agency surveys across Victoria and NSW, delivered in partnership with Infoxchange and the Financial Counsellors’ Association of NSW. Insights gathered will inform practical recommendations to support agencies to modernise systems and respond to emerging opportunities and risks, including the use of artificial intelligence.
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Integrated Services Project Update – January 2026

Read the January 2026 update on the Integrated Services Project (ISP) – a partnership between FCVic and Social Security Rights Victoria (SSRV).
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Chief Executive Officer’s message – November 2025

Read this month’s update from FCVic CEO Zyl Hovenga-Wauchope as he reflects on a year of milestones, including the launch of our Workforce Development report series and the steps we’re taking to shape the future of financial counselling in Victoria.
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Investing in Financial Counselling — A Smarter Path to Early Intervention and Economic Strength

FCVic’s 2026–27 Budget Submission urges a 10-year plan to quadruple financial counselling investment, tackling cost-of-living pressures and building resilience.
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Chief Executive Officer’s message – October 2025

Read this month’s update from FCVic CEO Zyl Hovenga-Wauchope, who reflects on the 2025 Conference in Lorne, the launch of Victoria’s Workforce Strategy and Strategic Plan, and the sector’s shared commitment to growth, inclusion and sustainability. The update also covers advocacy on SCHADS, upcoming disaster resilience work, and the development of FCVic’s Digital Transformation Roadmap.
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