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Projects Update: Digital Transformation Roadmap

FCVic’s Digital Transformation Roadmap project is now underway, with sector consultation commencing in February 2026 through member and agency surveys across Victoria and NSW, delivered in partnership with Infoxchange and the Financial Counsellors’ Association of NSW. Insights gathered will inform practical recommendations to support agencies to modernise systems and respond to emerging opportunities and risks, including the use of artificial intelligence.
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Integrated Services Project Update – January 2026

Read the January 2026 update on the Integrated Services Project (ISP) – a partnership between FCVic and Social Security Rights Victoria (SSRV).
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Chief Executive Officer’s message – November 2025

Read this month’s update from FCVic CEO Zyl Hovenga-Wauchope as he reflects on a year of milestones, including the launch of our Workforce Development report series and the steps we’re taking to shape the future of financial counselling in Victoria.
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Investing in Financial Counselling — A Smarter Path to Early Intervention and Economic Strength

FCVic’s 2026–27 Budget Submission urges a 10-year plan to quadruple financial counselling investment, tackling cost-of-living pressures and building resilience.
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Chief Executive Officer’s message – October 2025

Read this month’s update from FCVic CEO Zyl Hovenga-Wauchope, who reflects on the 2025 Conference in Lorne, the launch of Victoria’s Workforce Strategy and Strategic Plan, and the sector’s shared commitment to growth, inclusion and sustainability. The update also covers advocacy on SCHADS, upcoming disaster resilience work, and the development of FCVic’s Digital Transformation Roadmap.
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Standing Up for Fair Pay: FCVic at ASU Day of Action

On 23 October, FCVic CEO Zyl Hovenga-Wauchope joined the Australian Services Union’s Day of Action outside the State Library of Victoria, standing with community sector colleagues against the Fair Work Commission’s provisional decision on the SCHADS Award. Zyl delivered a powerful speech calling for fair pay and gender equity in the sector.
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FCVic’s 2025 Conference, Sparking Change

The FCVic 2025 Conference in Lorne brought together financial counsellors, financial capability workers, and sector partners for two days of learning and collaboration. Centred on the theme ‘Sparking Change’, the program explored bold ideas to strengthen fairness, resilience, and trust in communities—through systemic advocacy, practical skills, and shared vision for the future.
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Launch of ‘Growing Financial Counselling in Victoria: the Next 10 Years’

FCVic has launched the Victorian Workforce Strategy and report series, Growing Financial Counselling in Victoria: the Next 10 Years, at the FCVic 2025 Conference. This landmark strategy outlines a roadmap for the financial counselling sector over the next decade, supported by evidence-based research, caseload guidelines, and analysis of the economic benefits of financial counselling. Explore the full report series and join us in shaping a sustainable, skilled, and supported workforce for Victoria.
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Celebrating Excellence and Dedication at Our Gala Dinner

Our recent Gala Dinner celebrated excellence and dedication in financial counselling, honouring award winners and recognising members who have served the sector for 10, 20, 30 and even 40 years.
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Projects Update: Digital Transformation Roadmap

FCVic is launching the Digital Transformation Roadmap Project to help modernise systems and prepare the financial counselling sector for emerging technologies, including AI. Learn how this initiative will deliver practical tools, ethical frameworks, and a clear path for digital transformation.
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