Resources
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Buy Now Pay Later
- 2-3 hrs
- 1 CPD points
- Technical, Skills
Buy Now Pay Later’ (BNPL) session started with a brief overview of the limited legal regulation of these products, the BNPL Industry Code, and the role of AFCA. After that session moved to an applied Q& A to share information about common BNPL issues that FCs are identifying, strategies for resolving matters, and how FCs can use the Code in their advocacy on behalf of clients.
- Published: 1 February 2022
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Payday Loans
Cash Converters Toolkit (Consumer Action)
A step by step guide for financial counsellors and community lawyers about how you can support your client in a dispute with Cash Converters regarding a Small Amount Credit Contract (payday loan).
- Published: 1 January 2019
- Topics: Payday Loans
Centrelink – Age pension and assets
- 1-1.5 hrs
- 1 CPD points
- Technical
In this session, the presenter has focused on the age pension and health care card including how they interlink. We have also explored how superannuation and the age pension affect each other.
- Published: 2 August 2023
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Social Security and Centrelink
Centrelink Debts – putting together your review request
- 2 hrs
- 1 CPD points
In this session recording you will step through which pages of a response to a Freedom of Information (FoI) request are most likely to be useful, how to interpret the mainframe screen grabs, and how to interpret much of the paperwork likely to be returned in response to a Centrelink FoI request.
Also, presenter explained the essential components of a review request, and understand where that review request should be directed: Centrelink or the Administrative Appeals Tribunal (AAT).
- Published: 8 September 2020
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Casework Skills, Local Councils
Centrelink Overpayments
- 2 hrs
- 1 CPD points
- Technical
The impact of Centrelink debts on people experiencing financial hardship cannot be overstated. Some of the most vulnerable people in our communities – reliant on social security payments to barely make ends meet, if at all – are pushed to their limit when Centrelink starts recovering an overpayment.
In this session recording presenters have given an overview of Centrelink debts, the circumstances in which they arise, and the options available for appealing or addressing an overpayment.
- Published: 27 October 2022
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Social Security and Centrelink
Changes to the Residential Tenancies Act and its protections for FC clients
- 2-3 hrs
- 1 CPD points
The new Residential Tenancies Regulations came into effect on 29 March 2021. Tenants Victoria has provided a tailored session for financial counsellors to look at what has changed and in particular, what new protections are offered for our clients.
The training has cover notices to vacate, rent arrears and arrangements to repay, as well as repairs and mould.
- Published: 22 September 2021
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Housing