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Buy Now Pay Later
Buy Now Pay Later’ (BNPL) session started with a brief overview of the limited legal regulation of these products, the BNPL Industry Code, and the role of AFCA. After that session moved to an applied Q& A to share information about common BNPL issues that FCs are identifying, strategies for resolving matters, and how FCs can use the Code in their advocacy on behalf of clients.
Cash Converters Toolkit (Consumer Action)
A step by step guide for financial counsellors and community lawyers about how you can support your client in a dispute with Cash Converters regarding a Small Amount Credit Contract (payday loan).
Changes to the Residential Tenancies Act and its protections for FC clients
The new Residential Tenancies Regulations came into effect on 29 March 2021. Tenants Victoria has provided a tailored session for financial counsellors to look at what has changed and in particular, what new protections are offered for our clients.
The training has cover notices to vacate, rent arrears and arrangements to repay, as well as repairs and mould.