Resources
You can browse the resources below, or use the fields below to search by keyword and filter the results by topic, resource type or language.
Search
Topic
Resource Type
Sort
Language
Centrelink Debts – putting together your review request
- 2 hrs
- 1 CPD points
In this session recording you will step through which pages of a response to a Freedom of Information (FoI) request are most likely to be useful, how to interpret the mainframe screen grabs, and how to interpret much of the paperwork likely to be returned in response to a Centrelink FoI request.
Also, presenter explained the essential components of a review request, and understand where that review request should be directed: Centrelink or the Administrative Appeals Tribunal (AAT).
Welcome back
Please enter your login details below.
Not a member? Click here to learn more about FCVic membership.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Casework Skills, Local Councils
Centrelink entitlements for parents
- 2-3 hrs
- 1 CPD points
- Technical
In this session, the presenter has looked at the different payment types available to parents, with a focus on issues clients are commonly presenting with.
Entitlements include Family Tax Benefit and parenting payments as well as Child Care Subsidy. Learn how to dispute the percentage of care for family tax benefit what this involves and what Centrelink entitlements single parents have.
Welcome back
Please enter your login details below.
Not a member? Click here to learn more about FCVic membership.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Social Security and Centrelink
Centrelink Overpayments
- 2 hrs
- 1 CPD points
- Technical
The impact of Centrelink debts on people experiencing financial hardship cannot be overstated. Some of the most vulnerable people in our communities – reliant on social security payments to barely make ends meet, if at all – are pushed to their limit when Centrelink starts recovering an overpayment.
In this session recording presenters have given an overview of Centrelink debts, the circumstances in which they arise, and the options available for appealing or addressing an overpayment.
Welcome back
Please enter your login details below.
Not a member? Click here to learn more about FCVic membership.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Social Security and Centrelink
Changes to the Residential Tenancies Act and its protections for FC clients
- 2-3 hrs
- 1 CPD points
The new Residential Tenancies Regulations came into effect on 29 March 2021. Tenants Victoria has provided a tailored session for financial counsellors to look at what has changed and in particular, what new protections are offered for our clients.
The training has cover notices to vacate, rent arrears and arrangements to repay, as well as repairs and mould.
Welcome back
Please enter your login details below.
Not a member? Click here to learn more about FCVic membership.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Housing
Commercial Leases and Small Business issues
Commercial Leases and Small Business issues session was focused on commercial leases for small business. Session was presented by experts from two entities being the Victorian Small Business Commission (VSBC which is an ombudsman type service) and Everyday Justice (a philanthropic legal service funded by Mills Oakley).
This session has provided an outline of the current Victorian commercial rent relief agreements for small businesses; how to engage landlords; what the VSBC can do before mediation; mediation and mediation costs; what happens when mediation fails; are there any ‘legal’ levers to pull; legal pathways including VCAT (for the small business as applicant and as respondent).
- Published:
Communicating with compassion
- 1-2 hrs
- 1 CPD points
- Skills
The session was based on the concept of non-violent communication by Rosenberg. Non-violent communication in the workplace naturally helps you when communicating with your colleagues and clients, it teaches you how to be real and honest in a way that you are more likely to be heard, and how to listen with empathy & compassionate understanding. Non-violent communication can also be really helpful when having to advocate for yourself.
Welcome back
Please enter your login details below.
Not a member? Click here to learn more about FCVic membership.
- Published:
- Resource Type: CPD, Learning Materials
- Topics: Campaigning and Systemic Advocacy, Casework Skills