Resources
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Bankruptcy refresher and update
- 2-2.5 hrs
- 1 CPD points
- Technical, Skills
This session has provided an opportunity to update and refresh your knowledge and skills around bankruptcy. We have explored the handling of bankruptcy issues involving tax, superannuation and small business issues. The session has provided plenty of opportunities for practical application of skills via case studies and includes interactive exercises.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Bankruptcy, Debt Agreements and Insolvency
Bushfire Recovery Financial Counselling in a COVID environment
- 2 hrs
- 1 CPD points
- Technical, Skills
This session was focused on the psychological, social and financial impacts the bushfire crisis and COVID-19 pandemic are having on those affected. The presenter has explained key problems with insurance, family violence and financial abuse in a disaster context as well as appropriate referral pathways.
- Published:
- Resource Type: CPD, Session Recording
- Topics: COVID-19, Disaster Recovery
Buy Now Pay Later
- 2-3 hrs
- 1 CPD points
- Technical, Skills
Buy Now Pay Later’ (BNPL) session started with a brief overview of the limited legal regulation of these products, the BNPL Industry Code, and the role of AFCA. After that session moved to an applied Q& A to share information about common BNPL issues that FCs are identifying, strategies for resolving matters, and how FCs can use the Code in their advocacy on behalf of clients.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Payday Loans
Buy Now Pay Later & Wage advance
- 2-2.5 hrs
- 1 CPD points
- Technical, Skills
In this ‘Buy Now Pay Later’ (BNPL) and ‘Wage Advance’ session CALC presenters have provided an overview of these products.
Learning outcomes:
- An understanding of the issues with Buy Now, Pay Later (BNPL) and Wage Advances products and the negative impact they have on consumers who use them.
- An overview of the regulatory reforms to the BNPL law that are expected to be introduced later this year and how these proposed changes will impact consumers.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Payday Loans, Responsible Lending
Case Support, Insurance Brokers and Small Business in Disaster Recovery
- 1-2 hrs
- 1 CPD points
- Technical, Skills
This session was divided into a few sections: The first presenter discussed the Case Support role funded to support clients recovering from a disaster.
In the second presentation, participants learned about the Insurance Brokers Code and the role of the IBCCC (Insurance Brokers Code Compliance Committee) in addressing reported breaches. The discussion also covered the role of insurance brokers in providing appropriate insurance products for clients and support to them following a disaster event.
In the third presentation, participants received an overview of the types of (and limitations of) insurance available to small businesses that may be applicable in the event of a disaster; and explored the legal aspects of complex cases and claims.
Participants have also received an update on the Partners in Wellbeing /Small Business program, and how it relates to small businesses affected by flood, and a summary of FCVic resources available to assist financial counsellors assisting small businesses.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Disaster Recovery, Insurance, Small Business
Cash Converters Toolkit (Consumer Action)
A step by step guide for financial counsellors and community lawyers about how you can support your client in a dispute with Cash Converters regarding a Small Amount Credit Contract (payday loan).
- Published:
- Topics: Payday Loans