CPD Library
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Working with persons using financial elder abuse
- 1 hrs
- Skills, Ethics
In recognition of World Elder Abuse Awareness Day, the Bouverie Centre presenters have focused this session on working with people who use financial elder abuse.
- Published:
- Resource Type: CPD, Learning Materials
- Topics: Elder Abuse
Transition & Exit of Recovery Services from Disaster Contexts
- 1 hrs
- 1 CPD points
- Skills, Ethics
This session explores the issues service providers are face 2-3 years after a disaster event, including how to support communities through transitional periods. This session was delivered by Dr Rob Gordon, clinical psychologist and expert in mental health, first aid and supporting people affected by bushfires for over 35 years. The recording has been provided by Bushfire Recovery Victoria (BRV) to support service providers working in disaster recovery.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Disaster Recovery
Small business: Franchises and the Code of Conduct
- 2 hrs
- 1 CPD points
- Technical, Skills
Presented by the ACCC and ASBFEO, this session focuses on franchises including protections under the Franchising Code of Conduct (the Code), the ACCCs role in enforcing relevant provisions in the law and the Code, common areas of dispute, what the obligation for franchisees and franchisors to ‘act in good faith’ means and Code provisions dealing with the end or termination of a franchise agreement.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Small Business Advanced
Looking after our clients and ourselves in the aftermath of disaster
- 2-3 hrs
- 1 CPD points
- Skills
In this session recording you will find that Dr Rob Gordon, have considered the complexities for people making long-term decisions while still in the cortisol state following a disaster. Dr Rob have suggested the ways to support your clients, and yourself, to navigate recovery.
Please note: this session was builds on the concepts presented in “Rebuilding resilience: the path to recovery post- disaster” delivered By Dr Gordon on 9th February 2022.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Disaster Recovery, Mental Health
The Regulators: Making complaints to help your clients and for systemic change
- 3-4 hrs
- 1 CPD points
- Technical, Skills
There are many different regulators that you can go to as part of your advocacy on behalf of clients, and to raise systemic issues. These include AFCA, ACCC, AFSA, ASIC, ACMA, CAV and the Essential Services Commission.
This session has provided an overview of the regulators that are relevant to different areas of FC practice, how to make a complaint to a regulator, when to do it, why to do it, how to go about this, what kinds of outcomes you could or should expect, and what systemic impact your complaints can contribute to.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: EDR and Ombudsman Schemes
Communicating with compassion
- 1-2 hrs
- 1 CPD points
- Skills
The session was based on the concept of non-violent communication by Rosenberg. Non-violent communication in the workplace naturally helps you when communicating with your colleagues and clients, it teaches you how to be real and honest in a way that you are more likely to be heard, and how to listen with empathy & compassionate understanding. Non-violent communication can also be really helpful when having to advocate for yourself.
- Published:
- Resource Type: CPD, Learning Materials
- Topics: Campaigning and Systemic Advocacy, Casework Skills
Working with LGBTIQA+ community members
- 3 hrs
- 1 CPD points
- Skills, Ethics
Presented by Rainbow Health Australia, this session has examined the relationship between sexuality, gender identity and financial precarity, and have used this context to explore how attendees can make their financial counselling practice more LGBTIQA+ inclusive.
Presenters Matthew Parsons and Kerry Simple will be joined by an expert panel with a wide variety of professional and lived experience:
Lynda Horn – Senior Financial Counsellor, Thorne Harbour Health
Brian Kerr – Senior Financial Counsellor, Good Shepherd
Norm McMurray – Superannuation Advocate, Berrill and Watson Superannuation and Insurance Lawyers
Ricki Spencer – PhD candidate, The University of Melbourne; public advocate for transgender and First Nations communities, and for people living with a disability
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
Graduate Year Training – Bankruptcy
- 2 hrs
- 1 CPD points
- Technical, Skills
This session forms part of the Graduate Year training and focuses on bankruptcy. It is designed for new newly qualified and early career financial counsellors. The session will focus on bankruptcy and part IX debt agreements. Participants will get a chance to go through case studies, ask questions and build networks with their peer group.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Banking and Finance
SMALL BUSINESS IN DEPTH -Small business insolvency – a focus on tax issues
- 2 hrs
- 1 CPD points
Led by insolvency experts Innis Cull and David Vasudevan from Pitcher Partners, this session provides an overview of the types of tax debts common in business insolvency, the key challenges involved in navigating tax debts with the ATO, and implications for personal liability including situations where the debt may not be provable or extinguished in personal bankruptcy.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Small Business Advanced
NDIS Matters and Consumer Law
- 2 hrs
- 1 CPD points
- Technical, Skills
This will be an applied session, using a case study to issue spot and explore ways to assist consumers living with disabilities to assert their rights in relation to NDIS service providers. It is designed to follow-on from the NDIS overview session delivered on March 28, however attendance at that session is NOT a pre-requisite.
Upon completion of this session participants will be able to:
- Identify common consumer law issues in NDIS matters, including issues with service agreements
- Identify NDIS-related debt
- Be aware of how and where to make complaints about NDIS consumer law and debt issues
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Consumer Law, NDIS