CPD Library
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Small business: Franchises and the Code of Conduct
- 2 hrs
- 1 CPD points
- Technical, Skills
Presented by the ACCC and ASBFEO, this session focuses on franchises including protections under the Franchising Code of Conduct (the Code), the ACCCs role in enforcing relevant provisions in the law and the Code, common areas of dispute, what the obligation for franchisees and franchisors to ‘act in good faith’ means and Code provisions dealing with the end or termination of a franchise agreement.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Small Business Advanced
Looking after our clients and ourselves in the aftermath of disaster
- 2-3 hrs
- 1 CPD points
- Skills
In this session recording you will find that Dr Rob Gordon, have considered the complexities for people making long-term decisions while still in the cortisol state following a disaster. Dr Rob have suggested the ways to support your clients, and yourself, to navigate recovery.
Please note: this session was builds on the concepts presented in “Rebuilding resilience: the path to recovery post- disaster” delivered By Dr Gordon on 9th February 2022.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Disaster Recovery, Mental Health
The Regulators: Making complaints to help your clients and for systemic change
- 3-4 hrs
- 1 CPD points
- Technical, Skills
There are many different regulators that you can go to as part of your advocacy on behalf of clients, and to raise systemic issues. These include AFCA, ACCC, AFSA, ASIC, ACMA, CAV and the Essential Services Commission.
This session has provided an overview of the regulators that are relevant to different areas of FC practice, how to make a complaint to a regulator, when to do it, why to do it, how to go about this, what kinds of outcomes you could or should expect, and what systemic impact your complaints can contribute to.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: EDR and Ombudsman Schemes
Communicating with compassion
- 1-2 hrs
- 1 CPD points
- Skills
The session was based on the concept of non-violent communication by Rosenberg. Non-violent communication in the workplace naturally helps you when communicating with your colleagues and clients, it teaches you how to be real and honest in a way that you are more likely to be heard, and how to listen with empathy & compassionate understanding. Non-violent communication can also be really helpful when having to advocate for yourself.
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- Published:
- Resource Type: CPD, Learning Materials
- Topics: Campaigning and Systemic Advocacy, Casework Skills
Gambling Skill Set – refresher
- 2-3 hrs
- 1 CPD points
- Skills, Ethics
This session is designed specifically for FCs working regularly with people affected by gambling harm. It reflected on the nationally accredited skill set delivered by registered training organisations and how key learnings from that are implemented into practice.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Gambling related harm
Working with LGBTIQA+ community members
- 3 hrs
- 1 CPD points
- Skills, Ethics
Presented by Rainbow Health Australia, this session has examined the relationship between sexuality, gender identity and financial precarity, and have used this context to explore how attendees can make their financial counselling practice more LGBTIQA+ inclusive.
Presenters Matthew Parsons and Kerry Simple will be joined by an expert panel with a wide variety of professional and lived experience:
Lynda Horn – Senior Financial Counsellor, Thorne Harbour Health
Brian Kerr – Senior Financial Counsellor, Good Shepherd
Norm McMurray – Superannuation Advocate, Berrill and Watson Superannuation and Insurance Lawyers
Ricki Spencer – PhD candidate, The University of Melbourne; public advocate for transgender and First Nations communities, and for people living with a disability
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- Resource Type: CPD, Learning Materials, Session Recording