CPD Library
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Buy Now Pay Later
- 2-3 hrs
- 1 CPD points
- Technical, Skills
Buy Now Pay Later’ (BNPL) session started with a brief overview of the limited legal regulation of these products, the BNPL Industry Code, and the role of AFCA. After that session moved to an applied Q& A to share information about common BNPL issues that FCs are identifying, strategies for resolving matters, and how FCs can use the Code in their advocacy on behalf of clients.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Payday Loans
Telephone Counselling Skills – Part 2
- 2 hrs
- 2 CPD points
- Skills, Ethics
The Telephone Counselling Skills – Part 2 training program has been developed for financial counsellors who assist clients over the phone as part of their work. It is based on the learning from the Consumer Action Telephone Counselling Skills – Part 1 e-learning course. Some revision materials from the Part 1 course have been integrated into this supplementary e-learning. The focus of the Telephone Counselling Skills Part 2 e-learning is on the application of theory through listening skills exercises. These exercises are in the form of audio recordings of hypothetical telephone assistance calls to a Financial Counsellor.
The course is designed for you to complete at your own pace. We recommend to set aside 2 hours to complete this e-learning.
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- Published:
- Resource Type: CPD, e-Learning
- Topics: Telecommunications
Working with refugee and asylum seeker clients
- 1-2 hrs
- 1 CPD points
- Technical, Skills
In this training session speakers have informed us what is the different between refugees and asylum seekers and what assistance is available to both of those groups? What does their status mean, and will they be able to become residents? Are there any social security entitlements that can be accessed or emergency relief? What organisations are working in this space and provide support? What type of support is available?.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
Navigating the aged care landscape – Fees and charges
- 1-2 hrs
- Skills, Ethics
In this training Jim Andersen and Paul Fleming from Services Australia has the spotlight on aged care fees and charges. Jim has recently contributed to our session on retirement challenges and his expertise and insights were highly valued.
Speakers have provided the information, how the home care fees are calculated, the different levels of home care as well as the accommodation and care costs for aged care. Find out what the impact is on the age pension if residents are liable to pay some of the up-front accommodation costs and what the provisions are to request financial hardship for aged care costs.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Social Security and Centrelink
Small business – legal framework dive
- 1-1.5 hrs
- 1 CPD points
- Technical
In this session recording you will explores some of the tools creditors use to insure their own interests, such as caveats, fees and charges, in the context of limited legal protections for small business. This training session will assist financial counsellors to identify contractual terms which can cause substantial difficulty for the small business client.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Small Business Advanced
Vicarious Trauma
- 2-3 hrs
- 1 CPD points
- Skills
What are our intrinsic motivators for working in a helping profession and how can these sometimes work against good self-care? What is vicarious trauma and how can we work towards preventing it? Adam Blanch has provided space for self-reflection and look at strategies for sustaining ourselves in the longer term, personally and professionally.
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- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Mental Health