CPD Library
Browse our library of CPD resources.
Search
Keywords
Topics
CPD type
Filter search results
Search
Keywords
Topics
CPD type
Trauma informed care: Supporting clients impacted by trauma
- 2-3 hrs
- 1 CPD points
- Skills
Traumatic experiences are common, and the effects can be profound. We’ve seen several disasters over the previous two years including the 2019 / 2020 bushfires, storm and floods as well as the COVID 19 pandemic. But trauma can also be chronic and caused by prolonged and repeated periods of abuse or domestic violence.
Trauma-Informed Care helps to build a client’s sense of safety, control and empowerment through strengths-based interventions that can be delivered by a range of professionals.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Mental Health
Family law
- 2-3 hrs
- 1 CPD points
Separation in many instances is a major contributor to poverty. What should I tell my client about separation? This session has provided an overview of the family law system and look into division of assets, joint debts, child support and spouse maintenance.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Family Law
Guardianship and Administration Act + Powers of attorneys
- 1-2 hrs
- 1 CPD points
- Technical
This course is based on a training session delivered in February 2020 and focuses on the Guardianship and Administration Act and Powers of attorneys. You will find resources from the Office of the Public Advocate, State Trustees and VCAT. The questions addressed in those presentations are: What are the implications of the in 2020 newly released Guardianship and Administration Act for FCs? How will state trustees implement these changes? What is a power of attorney and how do they work? How do you get an administration order set up and can they be revoked?
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Guardianship and Administration
Identifying financial elder abuse
- 2 hrs
- 1 CPD points
- Skills
Identifying financial elder abuse session has introduce ‘My Financial Health Check’. This tool helps older clients to engage with the financial issues they may be facing and to seek assistance. Katrina Barrett and Michael Kirkness have provided rich examples of financial elder abuse and how it becomes apparent during discussions with a client. Possible remedies are also covered.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Elder Abuse
What is the NDIS and how does it work?
- 2-3 hrs
- 1 CPD points
- Skills
The National Disability Insurance Scheme (NDIS) was legislated in 2013 and went into full operation in 2020. Eligible people can access the scheme in various ways and each of these carries significant financial implications.
In this session recording our guest presenter have outlined the scheme and financial counsellors with extensive experience of accessing the NDIS have participated in a Q&A discussion.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: NDIS
Accidents happen – Supporting clients with motor accident debts
- 1-2 hrs
- 1 CPD points
- Technical
In the Accidents happen – Supporting clients with motor accident debts session recording Dennis Nelthorpe has explained the financial and insurance challenges that can result from being involved in a motor accident. Also, he has taken a closer look at the protections within the General Insurance Code of Practice and cover the following scenarios:
1-driver-liable for damages seeking debt waiver
2-driver-liable for damages-intending to bankrupt
3-driver-not liable for damages seeks recovery from insurer
4-Insured driver-cannot pay excess
5-Third Party Insured-claim on Uninsured Motorist Extension
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Insurance
Scams
- 1.5-2 hrs
- 1 CPD points
- Technical
In this session Stephen Nowicki and Joe Nunweek have focused on a couple of common scams. They have suggested/informed what you can do as an advocate, and what you can do to get banks to respond.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
Rebuilding Resilience: the path to recovery post-disaster
- 2 hrs
- 1 CPD points
- Skills, Ethics
Disasters magnify the challenges faced at a personal level by disrupting the very fabric of communities. It can be hard to know where to start. Working from case examples, Dr Rob Gordon have taken an interactive approach to explore why resilience has been lost, and how it might be regained.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Disaster Recovery
Buy Now Pay Later
- 2-3 hrs
- 1 CPD points
- Technical, Skills
Buy Now Pay Later’ (BNPL) session started with a brief overview of the limited legal regulation of these products, the BNPL Industry Code, and the role of AFCA. After that session moved to an applied Q& A to share information about common BNPL issues that FCs are identifying, strategies for resolving matters, and how FCs can use the Code in their advocacy on behalf of clients.
- Published:
- Resource Type: CPD, Learning Materials, Session Recording
- Topics: Payday Loans
Telephone Counselling Skills – Part 2
- 2 hrs
- 2 CPD points
- Skills, Ethics
The Telephone Counselling Skills – Part 2 training program has been developed for financial counsellors who assist clients over the phone as part of their work. It is based on the learning from the Consumer Action Telephone Counselling Skills – Part 1 e-learning course. Some revision materials from the Part 1 course have been integrated into this supplementary e-learning. The focus of the Telephone Counselling Skills Part 2 e-learning is on the application of theory through listening skills exercises. These exercises are in the form of audio recordings of hypothetical telephone assistance calls to a Financial Counsellor.
The course is designed for you to complete at your own pace. We recommend to set aside 2 hours to complete this e-learning.
- Published:
- Resource Type: CPD, e-Learning
- Topics: Telecommunications