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Read the October 2025 update on the Integrated Services Project (ISP) – a partnership between FCVic and Social Security Rights Victoria (SSRV).
June was a milestone month for FCVic, with the launch of Rank the Energy Retailer 2025 and the near-completion of our landmark Workforce Development Project. As sector-wide reform discussions gather pace — including the upcoming CAV review of the Financial Counselling Program — FCVic CEO Zyl Hovenga-Wauchope reflects on the work underway to shape a sustainable future for financial counselling, the challenges of balancing ambition with capacity, and what lies ahead as we prepare for the 2025 FCVic Conference: Sparking Change.
- Author: FCVic
- Published:
- Topics: Member news, Our Work, Utilities
Rank the Energy Retailer 2025 was launched on Monday, 16 June, bringing together over 160 attendees across Australia to discuss how energy retailers are performing for people in financial hardship. Based on insights from more than 400 financial counsellors, the report highlights systemic issues and best practice examples across the sector. With strong media coverage and encouraging engagement from industry, the project marks an important step forward — and we hope it helps spark lasting improvements.